Knowledge Analyst

5 days ago

Cincinnati, United States Encore Technologies Full time

Knowledge Analyst - Workspace

  • The work schedule is Monday-Friday 8:00 am-5:00 pm
  • Onsite in Cincinnati, Ohio


Minimum Knowledge, Skills, and Abilities Required:

  • 1-2+ Years of related experience and/or associate degree with a technical specialization.
  • Beginner-to-intermediate level understanding of technical documentation, including writing, editing, and publishing. Background in IT Support or Procedure is preferred.
  • Any experience or certifications in IT Support, Six Sigma, KCS, or ITIL highly desired.


Core Function:

The Knowledge Analyst is a key member of the Workspace Knowledge Team, engaged in the analysis and documentation of critical domain information that drives all of our business initiatives. This role is responsible for writing, editing, publishing, and maintaining knowledge documentation and accompanying training for consumption by frontline support workers. Knowledge Analysts employ Knowledge Centered Support (KCS) methodologies to develop standardized processes. This role reports to the Workspace Knowledge Manager.


Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.


  • Meet with stakeholders from across organizations to probe IT process.
  • Analyze both client and internal procedure for service improvement opportunities.
  • Write, edit, and publish documentation related to established process.
  • Maintain Knowledge Bases hosted both internally and externally.
  • Learn and execute on Knowledge Centered Support methodologies for Knowledge Lifecycle Management.
  • Engage in client onboarding projects to complete knowledge discovery and transfer.
  • Assist in establishing a training process adjacent to new or existing knowledge documentation.
  • Collaborate with Service Tower Leadership to identify opportunities or gaps in existing knowledge documentation.


Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multimedia; use hands to handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have the ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.


Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with

colleagues, Clients and Vendors. Employees must maintain composure in a fast paced, high-quality environment where personal and team accountabilities are the defining factors.


General Office Environment

Work is generally sedentary in nature, but may require standing and walking for up to 15% of

the time. Work is generally performed within an office environment, with standard office equipment available.


Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

  • Knowledge Analyst

    1 month ago

    Cincinnati, United States Encore Technologies Full time

    Knowledge Analyst - WorkspaceMinimum Knowledge, Skills and Abilities Required:1-2+ Years of related experience and/or associate degree with a technical specialization.Beginner-to-intermediate level understanding of technical documentation, including writing, editing, and publishing. Background in IT Support or Procedure is preferred.Any experience or...

  • Knowledge Analyst

    1 month ago

    cincinnati, United States Encore Technologies Full time

    Knowledge Analyst - WorkspaceMinimum Knowledge, Skills and Abilities Required:1-2+ Years of related experience and/or associate degree with a technical specialization.Beginner-to-intermediate level understanding of technical documentation, including writing, editing, and publishing. Background in IT Support or Procedure is preferred.Any experience or...

  • Encore Technologies | Knowledge Analyst | cincinnati, oh

    5 days ago

    cincinnati, United States Encore Technologies Full time

    Knowledge Analyst - WorkspaceThe work schedule is Monday-Friday 8:00 am-5:00 pmOnsite in Cincinnati, OhioMinimum Knowledge, Skills, and Abilities Required:1-2+ Years of related experience and/or associate degree with a technical specialization.Beginner-to-intermediate level understanding of technical documentation, including writing, editing, and publishing....

  • Business Analyst

    3 weeks ago

    Cincinnati, United States Vaco Full time

    Business Analyst - Full-Time Hybrid Role in Downtown CincinnatiVaco is seeking an experienced Business Analyst to join our team for a full-time, hybrid opportunity in downtown Cincinnati. We're looking for a talented professional with strong IT Business Analyst skills who is ready to build a long-term career within an organization committed to growth and...

  • Business Analyst

    1 week ago

    Cincinnati, United States Virtual Full time

    Business Analyst – Full-Time Hybrid Role in Downtown Cincinnati Vaco is seeking an experienced Business Analyst to join our team for a full-time, hybrid opportunity in downtown Cincinnati. We’re looking for a talented professional with strong IT Business Analyst skills who is ready to build a long-term career within an organization committed to growth...

  • Cybersecurity Analyst II

    2 months ago

    cincinnati, United States Encore Technologies Full time

    Job Title: Cybersecurity Analyst IIHybridShift : 7AM – 8PM, Friday, Saturday, SundayPosition Overview:Encore Technologies is seeking a Cybersecurity Analyst II with a strong focus on security to help evolve our IT Operations Command Center (ITOCC) into a Security Operations Center (SOC). This role will be critical in maintaining our existing systems while...

  • Cybersecurity Analyst II

    2 months ago

    Cincinnati, United States Encore Technologies Full time

    Job Title: Cybersecurity Analyst IIHybridShift : 7AM – 8PM, Friday, Saturday, SundayPosition Overview:Encore Technologies is seeking a Cybersecurity Analyst II with a strong focus on security to help evolve our IT Operations Command Center (ITOCC) into a Security Operations Center (SOC). This role will be critical in maintaining our existing systems while...

  • Analyst

    1 week ago

    Cincinnati, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are based in Cincinnati, Ohio, operating in the construction/contractor industry and searching for a committed Analyst to join our team. As an Analyst, your role will involve managing the financial aspects of our projects, ensuring effective communication with project managers, and maintaining an accurate record of project...

  • IT Risk Analyst

    4 weeks ago

    Cincinnati, United States Ascendum Solutions Full time

    Job DescriptionThe IT risk analyst supports the IT risk management practice, which ensures risk is proactively identified, decisioned, communicated and monitored. The primary responsibilities of the IT risk analyst are to perform assessments of potential risk exposures and prepare actionable risk reporting. In this role, it is critical to foster strong...

  • IT Risk Analyst

    4 weeks ago

    cincinnati, United States Ascendum Solutions Full time

    Job DescriptionThe IT risk analyst supports the IT risk management practice, which ensures risk is proactively identified, decisioned, communicated and monitored. The primary responsibilities of the IT risk analyst are to perform assessments of potential risk exposures and prepare actionable risk reporting. In this role, it is critical to foster strong...

  • Information Security Analyst I

    3 weeks ago

    Cincinnati, United States WhiteDog Cybersecurity Full time

    WhiteDog is seeking an Information Security Analyst to join our Security Operations Center team. The Analyst will help coordinate and report on cyber incidents impacting SOC-as-a-Service customers. This position involves critical duties and responsibilities that must continue to be performed during crisis situations and contingency operations, which may...

  • Information Security Analyst I

    1 month ago

    Cincinnati, United States WhiteDog Cybersecurity Full time

    WhiteDog is seeking an Information Security Analyst to join our Security Operations Center team. The Analyst will help coordinate and report on cyber incidents impacting SOC-as-a-Service customers. This position involves critical duties and responsibilities that must continue to be performed during crisis situations and contingency operations, which may...

  • Data Analyst

    1 month ago

    cincinnati, United States Agility Partners Full time

    About this RoleAgility Partners is seeking a qualified Business Analyst to fill an open position with one of our grocer clients. This exciting opportunity allows the individual to provide key insights and analysis to support operations and merchandising efforts. The analyst will join a collaborative team to drive decisions using Power BI and financial data,...

  • Data Analyst

    1 month ago

    cincinnati, United States Agility Partners Full time

    About this RoleAgility Partners is seeking a qualified Business Analyst to fill an open position with one of our grocer clients. This exciting opportunity allows the individual to provide key insights and analysis to support operations and merchandising efforts. The analyst will join a collaborative team to drive decisions using Power BI and financial data,...

  • Senior Data Analyst

    3 weeks ago

    Cincinnati, United States InfoVision21, Inc Full time

    Title: Senior Data Analyst – HealthcareLocation: Cincinnati, OHDuration: Long termJob Type: ContractMode of work: Remote / HybridRate: DOEClient: DirectGC and USC only this timeMust work in Healthcare sectorWe are seeking an experienced Senior Data Analyst with a strong healthcare background to join our team in Ohio. The ideal candidate will have extensive...

  • Senior Data Analyst

    5 days ago

    Cincinnati, United States InfoVision21, Inc Full time

    Title: Senior Data Analyst – HealthcareLocation: OHDuration: Long termJob Type: ContractMode of work: Remote / HybridRate: DOEClient: DirectUSC Only this timeMust have experience working in Healthcare,We are seeking an experienced Senior Data Analyst with a strong healthcare background to join our team in Ohio. The ideal candidate will have extensive SQL...

  • Cybersecurity Analyst

    4 months ago

    Cincinnati, United States Diverse Lynx Full time

    Role:- Cybersecurity Analyst Location- Cincinnati, OH - ONSITE roles/No Remote Duration- Fulltime/PermanentJob Description: Cybersecurity Analyst Network Security | SIEM | SOC-Security Operational Center • Security Incident investigations, Incident Response, SOAR, Threat Hunting, SIEM implementation • bility to perform reactive & proactive security...

  • Cyber Risk Analyst

    1 month ago

    Cincinnati, United States Ascendum Solutions Full time

    The IT risk analyst supports the IT risk management practice, which ensures risk is proactively identified, decisioned, communicated and monitored. The primary responsibilities of the IT risk analyst are to perform assessments of potential risk exposures and prepare actionable risk reporting. In this role, it is critical to foster strong working...

  • Cyber Risk Analyst

    4 weeks ago

    cincinnati, United States Ascendum Solutions Full time

    The IT risk analyst supports the IT risk management practice, which ensures risk is proactively identified, decisioned, communicated and monitored. The primary responsibilities of the IT risk analyst are to perform assessments of potential risk exposures and prepare actionable risk reporting. In this role, it is critical to foster strong working...

  • Consumer Insights Analyst

    1 week ago

    Cincinnati, United States Promotion Execution Partners PEP Full time

    Job DescriptionJob DescriptionJob Title: Consumer Insights Analyst (Marketing Analyst) Reports To: Associate DirectorFLSA Status: Full Time - Salaried, ExemptLocation: Cincinnati, OHWho is pep:When smart business, a drive for success, and a family atmosphere combine, you get pep! At pep, we help deliver the strategy for brands worldwide– seamlessly...