Field Collision Consultant
3 weeks ago
Job Summary/Objective
Acts as a subject matter expert for assigned repair facilities, and represents OEM partners to ensure their network of certified collision centers continue to meet the ever-changing requirements to complete a safe and proper repair. Delivers and sells consulting and training to continue to build value with our client collision centers.
Key Responsibilities & Duties (essential to the job)
- Performs detailed evaluation of collision centers’ capabilities to repair vehicles to pre-accident condition per OEM requirements.
- Identifies collision center process gaps from estimating through completion of repairs.
- Evaluates in-process and completed repairs to determine repairs follow OEM guidelines.
- Implements Repair Planning Systems tailored to client’s operations and unique requirements.
- Understands key financial drivers and supports changes that improve collision center profitability and performance.
- Draws on experience to implement change.
- Identifies gaps in OEM repair manual utilization and delivers onsite OEM repair training to ensure compliance with OEM standards.
- Responds to repair facility queries in a timely and accurate way.
- Documents and submits visit reports, facility inspections, training/coaching sessions and additional points of contact (phone, email, any future communication channels) within OEC software.
- Schedules and maintains accurate calendar for visits, facility inspections, and training/coaching sessions.
- Participates in weekly and/or monthly conference calls among coaches.
- Maintains defined standard of continuing education annually to stay abreast of industry and coaching best practices.
Education
An undergraduate degree from an accredited college or university with a focus in Marketing, Sales, Business Administration, or related discipline. In the absence of a degree, directly related job experience in strategic account management, where a number of years and proven knowledge may offset the degree requirement.
Experience, Skills and Key Competencies
- Minimum 3 years of experience either as a collision repair tech and/or insurance estimator or adjuster
- Working knowledge of estimating systems; able to read and understand instructions, written estimates and work orders
- Good computer skills and proficiency with Microsoft Office
- Ability to understand workflows and navigate and submit reports using an iPad
- Strong communication, interpersonal and presentation skills
- Displays a professional attitude and customer-centric behaviors (such as empathy, humility and active listening skills)
- Able to work autonomously and manage multiple tasks concurrently in a deadline-oriented environment with a high attention to detail and quality
Special Position Requirements
- Must have and maintain a valid driver’s license.
- Requires frequent/daily travel to assigned repair facilities (up to 80% of time).
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