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AV & Events Support Technician

3 months ago

Seattle, United States Dale WorkForce Solutions Full time

Client: IT Services

Position: AV & Event Support Technician

Location: Seattle, WA


A client of DWS is looking for the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet.

What this Job Entails:

The Audio Visual Support Technician's prime function is to provide Event, AV and VC technical support and be the main point of contact for all events requiring AV & Event support.

The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support.

Your Roles and Responsibilities:

Event Support:

  • Hands-on delivery of events either on-site or remotely via / Zoom / Google Meet / Streamyard
  • Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer and PTZ cameras and operation
  • Work with teams and stakeholders using ticketing or booking system system to coordinate events
  • Provide full event production support either on your own for smaller events or as part of a team for larger events
  • Manage the day-to-day housekeeping and maintenance of event spaces
  • Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success
  • Provide feedback on possible enhancements and improvements to the space
  • Manage client expectations on production issues
  • Liaise across different levels within the immediate team, the client's organization, and third-party vendors
  • Escalate any operational issues to the appropriate level of support and make suggestions for improvements
  • Produce event related and other types of reports as requested by the manager
  • Serves as the primary contact for event coordination requiring AV beyond the general meeting setup
  • Run AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etc
  • Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup.
  • Serve as key contact for third party AV vendors at venue locations.
  • Manage high profile, global events
  • Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event
  • Basic Video encoding and editing skills

Video / Audio Conferencing

  • Video/Audio conference setup support
  • Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call
  • Manages equipment and software upgrades
  • Commissioning and testing of all new and relocated video conference systems
  • Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.

AV Meeting Room Support

  • Ensure all multimedia/presentation rooms are maintained in good working order
  • AV equipment set-up and support
  • Presentation/multimedia meeting room support, including duration support
  • Assist with support for multimedia broadcasting
  • Quick response to emergency/ad-hoc requests

Faults & Room Checks

  • Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
  • Ensure that all faults are reported in the correct way and in a timely manner
  • Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
  • Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures
  • Carry out all power down/up when required, usually involving out-of-hours overtime commitments

Desired Skills:

  • Maintaining the cleanliness and presentability of all AV rooms, stores and equipment
  • Mentor other members of the team, including freelancers
  • Assist with the training of all technical team members
  • Advise clients on best practice
  • Provide regular feedback and service improvements recommendations
  • Focus on service/operational issues for review


Required Qualifications:

  • Flexible approach to working schedules to include out of hours (early or late) and weekends
  • Must have experience in managing events and webinars remotely via Zoom /
  • Working unsupervised
  • Encoding of video and audio content.
  • Media and web content integration (packaging). Knowledge of Windows Media, Apple Quicktime, .mp4 and Flash encoding formats.
  • Operating various types of equipment such as camera controllers, audio mixing desks and lighting consoles
  • Read and understand AV schematics
  • Data gathering, reporting, metrics and administrative skills
  • Liaising with clients and event planners on a daily basis - white glove customer service approach
  • Event support experience
  • Excellent customer service skills and experience
  • Excellent communication skills
  • AV / VC Systems experience in a Corporate environment
  • Ability to read building schematics and installation diagrams in order to troubleshoot
  • Understanding of TCP/IP networking
  • Understanding of different audio and video protocols and codecs required
  • Ability to draft and present technical reports in English
  • Providing feedback for service improvements
  • 3 years minimum experience in a similar role
  • Experience video editing in Adobe Premiere Pro