Specialist, Scheduling and Cell Logistics
1 week ago
Job Title: Specialist, Scheduling and Cell Logistics
Location: Summit, NJ
Hybrid Schedule: Monday and Friday, 7 AM to 4 PM or 9 AM to 6 PM
Contract Duration: 12 Months with possible extension
Top Skills
- 1+ year of customer service experience
- Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred
- Strong sense of ownership and accountability
Job Overview
The Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of clinical and commercial autologous cellular immunotherapy products. They will serve as the cell therapy treatment center’s point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.
The primary duty of the Specialist is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is a growth opportunity as operations permit, considering performance and alignment with development plans.
Education and Experience
- Bachelor’s degree or 3 years of work experience
- Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred.
Responsibilities
- Assist as a scheduling point of contact for apheresis centers, treatment sites, manufacturing sites, couriers, and other partners
- Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics
- Monitor collection, delivery, transportation, and manufacturing activities
- Troubleshoot and develop plans of action for issues throughout the patient journey
- Interact with internal and external stakeholders over the phone and email
- Ensure a positive end-to-end customer experience
- Execute escalations and exception processes such as product returns, product replacements, and out-of-spec product
- Input and maintain transactional data related to patient schedules within a scheduling system
- Train treatment sites on patient scheduling processes as assigned
- Document feedback from customers and partners as received
- Create and maintain master data in the account management system
- Actively participate in tactical and other meetings as assigned
- Facilitate daily operations activities and meetings, including shift turnover on a rotating basis
- Provide real-time scheduling portal support to external users
- Monitor and triage requests and issues within the case management system
- Comply with applicable SOPs, work practices, and other documentation
- Establish and maintain a trusted relationship with our client's commercial matrix team, clinical partners, and treatment sites as assigned
- Accountable for individual performance
- Execute project tasks as assigned
Knowledge, Skills, and Abilities
- Highly self-motivated, self-aware, and professional
- Able to work independently and in groups
- Flexible in responding to quickly changing business needs
- Exceptional customer service orientation
- Skilled at managing tense situations and de-escalation
- Eager to work with teams from other regions and cultures
- Able to share workspace for independent and collaborative work
- Strong sense of ownership and accountability
-
Specialist, Scheduling and Cell Logistics
5 days ago
Summit, United States TSR Consulting Full timeAbout TSR: TSR is a relationship-based, customer-focused IT and technical services staffing company. For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely...
-
Scheduling and Cell Logistics Specialist
3 days ago
Summit, United States Net2Source Inc. Full timeJob Title: Scheduling and Cell Logistics Specialist Location: Summit, NJ 0790150% OnsiteDuration: 12 months contractSchedule: 7-4pm or 9-6pm depending on business needsTop Skills:- Pharma experience required- Scheduling and logistics preferred- Excellent communication and customer service skillsJob Description:The Specialist, Scheduling and Cell Logistics...
-
Account Management
4 months ago
Summit, United States Omni Inclusive Full timeAt Client, we are inspired by a single vision - transforming patients' lives through science. In oncology, hematology, immunology, and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every...
-
Master Data Specialist
2 months ago
Summit, United States TSR Consulting Services, Inc. Full timeJob Title: Master Data SpecialistOnsite/Hybrid: HybridLocations: Summit, NJ ( Local candidates only) Work Schedule: 8-5 M-FJob ID # 80834Rate type: W2 only **TOP SKILLS**• Experience in planning/scheduling, managing operations, and/or managing master data in a supply chain or patient operations setting is preferred. Cell Therapy experience is a plus.•...
-
Master Data Specialist
2 weeks ago
Summit, United States TSR Consulting Services, Inc. Full timeJob Title: Master Data SpecialistOnsite/Hybrid: HybridLocations: Summit, NJ ( Local candidates only) Work Schedule: 8-5 M-FJob ID # 80834Rate type: W2 only **TOP SKILLS**• Experience in planning/scheduling, managing operations, and/or managing master data in a supply chain or patient operations setting is preferred. Cell Therapy experience is a plus.•...
-
Logistics Analyst
4 months ago
Summit Point, United States Logistics Management Institute Full timeOverview LMI seeks a Mid-Level Logistics Analyst to support a federal program management office in the National Capital Region. Join our team of collaborative self-starters focused on delivering practical and efficient solutions to help our client keep U.S. borders safe and facilitate trade and travel. As part of our high-performing team, you will augment...
-
Logistics Warehouse Specialist
5 days ago
Summit Station, Pennsylvania, United States PetSmart Full timeWe are seeking a highly motivated Logistics Warehouse Specialist to join our team at PetSmart. As a key member of our distribution center, you will play a crucial role in ensuring the efficient movement and storage of products.As a Logistics Warehouse Specialist, your primary responsibilities will include:Picking and packing store-specific products for...
-
Summit, New Jersey, United States VetJobs Full timeAbout the JobBristol Myers Squibb is a global biopharmaceutical company that is reimagining the future of cell therapy. We are seeking an experienced Senior Quality Assurance Specialist to oversee quality activities in our QA shop floor program.ResponsibilitiesEnsure manufacturing compliance with applicable procedures and batch records.Conduct quality...
-
Master Data Specialist
4 weeks ago
Summit, NJ, United States TSR Consulting Services, Inc. Full timeJob Title: Master Data SpecialistOnsite/Hybrid: HybridLocations: Summit, NJ ( Local candidates only) Work Schedule: 8-5 M-FJob ID # 80834Rate type: W2 only **TOP SKILLS**• Experience in planning/scheduling, managing operations, and/or managing master data in a supply chain or patient operations setting is preferred. Cell Therapy experience is a plus.•...
-
Data Management Specialist
4 days ago
Summit, New Jersey, United States TSR Consulting Services, Inc. Full timeAbout the CompanyTSR Consulting Services, Inc. is a leading consulting firm that specializes in supply chain management and logistics.We are committed to providing our clients with exceptional service and expertise in managing complex supply chains.Job DescriptionThe Master Data Administrator will play a critical role in managing patient scheduling master...
-
High-Security Logistics Specialist
5 days ago
Browns Summit, North Carolina, United States Banknote Corp of America Full timeAt Banknote Corporation of America, we are seeking an experienced High-Security Logistics Specialist to join our team.About the RoleThis is a highly rewarding and challenging opportunity for a skilled Armed Vehicle CDL Driver & Security Officer to transport sensitive materials securely and safeguard high-security production facilities. As a key member of our...
-
Supply Chain Business Analyst- SAP ERP
1 week ago
Summit, United States LanceSoft Full timeJob Title: Supply Chain Business Analyst- SAP ERP Location: Summit, NJ 07901 Duration: 12 months Work Schedule: Mon-Fri(normal business hours) Minimum 50% onsite required(candidate need to be flexible to come more than 50% if needed) Bachelor's degree required Must Haves: Supply Chain Planning Master Data, SAP ERP Summary: The Cell...
-
Supply Chain Business Analyst- SAP HANA
2 weeks ago
Summit, United States Sunrise Systems, Inc. Full timeJob Title: Supply Chain Business Analyst- SAP HANA Job ID: 24-05300 Location: Summit, NJ, 07901 Duration: 12 Months contract on W2 Job Description: Minimum 50% onsite required (candidate need to be flexible to come more than 50% if needed) Work Schedule: Mon-Fri (normal business hours) Summary: The Cell Therapy External Manufacturing ERP...
-
Supply Chain Business Analyst
1 week ago
Summit, United States Sunrise Systems, Inc. Full timeJob Title: Supply Chain Business Analyst- SAP S4 HanaLocation: Summit, NJDuration: 12 Months contract on W2Summary:The Cell Therapy External Manufacturing ERP Systems business analyst is part of the Cell Therapy Vector & External Manufacturing Operations (VEXMO) organization and will support the ERP business process for the external network. This role is...
-
Supply Chain Business Analyst
1 week ago
Summit, United States Mindlance Full timeJob Details:Job Title: Supply Chain Business Analyst- SAP ERPJob Duration: 12+month contract (Possibility for extension)Job Location: Summit NJ – Hybrid Summary:The Cell Therapy External Manufacturing ERP Systems business analyst is part of the Cell Therapy Vector & External Manufacturing Operations (VEXMO) organization and will support the ERP business...
-
Summit, United States Omni Inclusive Full time100% onsite PURPOSE AND SCOPE OF POSITION: The Training & Development Specialist is responsible for the successful implementation of the site Manufacturing Training Program. The Specialist assists in determining training solutions that adhere to the Site Training Program. This position trains other staff members, as well as assesses their ability to perform...
-
Logistics Coordinator with CDL A License
3 days ago
Summit, Washington, United States US Foods, Inc. Full timeJob OverviewUS Foods, Inc. is seeking a skilled CDL A Truck Driver to join our team. As a vital member of our logistics department, you will play a key role in delivering high-quality food products to customers while maintaining exceptional service and reliability.The ideal candidate will have a valid CDL Class A license, a clean driving record, and the...
-
Logistics Representative 1
3 months ago
Lee's Summit, United States Zoetis Full timeThis position is responsible for various tasks relating to the receipt, storage, order fulfillment and shipping of customer orders. Job Responsibilities: Timely, accurate, fast-paced picking of customer orders assuring the correct item, lot number, and quantity are assembled to meet the customer order requirements. Preparation of orders for shipment in a...
-
Summit, New Jersey, United States Bristol-Myers Squibb Full timeWork with UsBristol Myers Squibb offers challenging, meaningful, and life-changing work that transforms the lives of patients and careers. Our unique work environment provides opportunities for growth and development through uncommon scale and scope, alongside high-achieving teams rich in diversity.We recognize the importance of balance and flexibility in...
-
Senior Specialist, QA Shop Floor
2 weeks ago
Summit, United States VetJobs Full timeJob Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...