Team Lead

4 weeks ago

Marquette, United States Higher Love Cannabis Co. Full time

Job Summary: The Store Lead assists the management team in the daily business operations of our retail store. General tasks include supervising employees, positively delivering internal & external customer service within the environment. Carrying out the directives given by the management team, and contributing to a positive work environment for employees while maintaining compliance with rules and regulations.


Responsibilities:

  • Provide strong customer service daily to include an optimistic attitude, welcoming personality, and driven work-ethic. Must be able to provide great customer service to all customers.
  • Become well-educated with all products offered and be willing to continue learning as the industry expands.
  • Complete opening and closing procedures to ensure the cleanliness of the facility
  • Ensuring all online menus are current with daily offerings and specials
  • Foster and maintain a positive work environment
  • Effectively communicate all store needs to Store Manager (GM) and Assistant Managers (ASM)
  • Meet and exceed store sales goals and standards of performance
  • Assist in training and developing newly hired Budtenders
  • Assist in receiving, maintaining, and monitoring inventory
  • Support Marketing and promotions
  • Ensure visual excellence through product placement, closing standards and cleanliness.
  • Willingness to be flexible and adapt to the needs of the business
  • Has initiative to take on tasks, set own priorities and deadlines to problem solve in the moment
  • Provide the highest level of customer service to patients on-site and on the phone as well as assisting the management team in the monitoring of the staff to ensure they are doing the same.
  • Follow all rules and regulations to ensure we are compliant with CRA and the State of Michigan.
  • Educate customers to ensure all patients are recommended the correct medication that will best help achieve their desired effects assist staff members in this as well.
  • Complete tasks such as shoveling, salting, and removing any hazards from the property as needed within reason.
  • Attend required meetings and help communicate appropriate and accurate information to staff
  • Must lead by example in attendance, attitude, and work quality.



Qualifications:

  • Must be reliable and honest
  • Must be on time for all shifts, tardiness and repeated absences for shifts is not tolerated
  • Reliable transportation
  • At least 1 year of Customer Service and Experience working in a fast-paced environment
  • Must be a team player and work well with others and the public as well as follow rules and regulations.
  • Prior management experience in a retail environment preferred
  • Must treat all coworkers and customers in a respectful and professional manner


Benefits:

  • Competitive salary based on experience.
  • Opportunities for career advancement and professional development.
  • Health insurance.
  • Employee discounts on cannabis products.
  • Positive and inclusive work culture with a supportive team environment.


Working Hours: This is a full-time position with a flexible schedule, including weekends and evenings as needed to meet business demands.


If you have a passion for leadership, a strong understanding of operations, and a desire to contribute to the success of the cannabis industry, we encourage you to apply for this rewarding opportunity

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