Quality Assurance Manager

4 days ago

Plainfield, United States IDS Fulfillment Full time

The Quality Assurance (QA) Manager is responsible for overseeing the quality assurance team and implementing a quality management system that ensures product reliability, functionality, and regulatory compliance. This role involves developing, managing, and refining quality systems, standards, and processes to maintain high-quality products and services. The QA Manager will work closely with cross-functional teams to align quality goals with organizational objectives and lead continuous improvement initiatives.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

  • Develop and enforce quality standards, policies, and procedures, ensuring they are aligned with organizational and regulatory requirements.
  • Perform regular quality audits and assessments to verify that processes meet established quality standards.
  • Set performance goals for team members and conduct regular evaluations to promote professional growth and alignment with quality goals.
  • Collect, manage, and analyze quality data to assess the company’s performance against quality metrics.
  • Ensure that quality standards comply with current regulatory requirements and industry certifications.
  • Identify and resolve inefficiencies in workflows and production processes, focusing on defect reduction and improved quality outcomes.
  • Develop and maintain SOPs for quality processes, ensuring they are accessible, clear, and up-to-date with the latest standards and regulatory requirements.
  • Identify opportunities to streamline workflows and improve efficiency, focusing on reducing waste, minimizing errors, and enhancing overall product quality.
  • Act as a quality liaison across departments, ensuring quality practices are integrated at every stage of product lifecycle and fostering a quality-centric culture.
  • Maintain an up-to-date understanding of all relevant federal, state, and local laws, as well as industry-specific standards affecting quality and compliance.
  • Liaise with external auditors and regulatory authorities as needed to maintain certifications and approvals.
  • Use statistical analysis and quality metrics to track improvements over time and validate the effectiveness of quality initiatives.

SECURITY

  • Adheres to all company quality control and security procedures, ensuring compliance and accountability. The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback. 

 

Responsibilities

  • Develop standardized production, quality, and customer-service standards
  • Identify potential risks before they become a problem, focusing on root cause analysis and preventive action
  • Perform internal and external quality audits and compile detailed reports of findings
  • Build a strong team through coaching, mentoring, specific training and performance evaluations


Qualifications

  • Bachelor's degree or equivalent experience in Engineering
  • 5+ years' relevant work experience
  • Highly organized with excellent attention to detail



IDS offers a competitive base salary and annual bonus. In addition, IDS offers medical, dental, vision, STD, LTD, 401k match and generous PTO.

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