Director of Quality

4 weeks ago

Richardson, United States Celestica Full time

Summary:

This job is the first Director level. Provides direct and indirect supervision to subordinate managers and employees performing highly specialized roles in a major function or division/department within medium to large sites. This includes long-term planning, objective setting, policy formation, interpretation and management while providing latitude and discretion to subordinates. Accountable for projects or programs on a multi-national or global basis. Work requires investigating and resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques and utilizing them to analyze and interpret difficult problems or situations and/or establishing new strategic direction that is site or multi-site specific. Participates with other senior managers to establish strategic plans and objectives. Has overall responsibility for planning, budgeting, implementing and maintaining costs, methods and employees in a functional area. Makes final decisions on administrative and operational matters in area of responsibility. Erroneous decisions will have a serious impact on the overall success of functional, division, or company operations. Directs and controls the activities of a broad functional area through several department managers. Assigns objectives, reviews performance and approves employee compensation, coaches for improved performance. Regularly interacts with executives and/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading other senior level managers. May represent the organization in public speaking venues and/or community events.


Detailed Description:

Performs tasks such as, but not limited to, the following:

  • Leads the organization in developing a Quality strategy.
  • Ensures customer satisfaction and corporate goals are achieved or exceeded.
  • Drives corporate and multi-plant processes that continuously improve and achieve World Class status for key processes.
  • Defines a quality roadmap that improves customer satisfaction, employee satisfaction, higher stockholder value, and stakeholder value.
  • Constantly acts as a change agent.
  • Leads the organization in using quality tools and data to be ahead of the competition.


Knowledge/Skills/Competencies:

  • High level of competency in TQM, Six Sigma Programs, DOEs, CQE/CQM Preferred, and well versed in Lean Thinking.
  • Excellent knowledge of quality management systems and processes, including ISO 9001 and ISO 14001.
  • Broad knowledge of an electronic manufacturing environment, materials, manufacturing and business processes.
  • Excellent analytical, negotiation and problem resolution skills.
  • Ability to establish department goals and coordinate a wide variety of resources to meet quality and quantity metrics.
  • Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
  • Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.
  • Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high production within tight time deadlines.


Physical Demands:

  • Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
  • Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
  • Occasional overnight travel is required.
  • Above demands are carried out within the local existing Health and Safety guidelines


Typical Experience:

  • Eleven to fourteen years’ relevant experience


Typical Education:

  • Bachelor’s degree in related field or consideration of an equivalent combination of education and experience
  • Educational Requirements may vary by Geography


Notes:

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

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