Medical Practice Manager

3 weeks ago

Greenville, United States New Life Health Full time

If you like rapid growth and working with enthusiastic team members to improve patients' quality of life, you’ll enjoy your career with us


POSITION SUMMARY


As the Office Manager, you will report directly to the Administrator and work closely with both clinical and administrative staff, ensuring a seamless integration of administrative, billing, scheduling, and clinical support. You will oversee various office functions, including billing, front desk, administration, marketing, clinical team support, and human resources. Your role will involve optimizing processes to enhance clinic efficiency, staff productivity, and overall patient satisfaction. By facilitating key performance objectives and supporting team development, you will play a pivotal role in achieving the clinic's strategic vision.


ABOUT NEW LIFE HEALTH

  • Mission: We transform lives by identifying and addressing the root causes of disease.
  • Vision: In 10 years, we will be recognized as the leading provider of innovative healthcare solutions in the Carolinas.
  • Core Values: Alignment, Inspiration, Innovation, Integrity (Discipline, Accountability, Transparency) and Results.


PERFORMANCE OBJECTIVES

  • Process Optimization: Oversee financial, IT, and administrative systems to ensure efficient and effective clinic operations.
  • Team Leadership: Lead regular employee development sessions, performance reviews, and progressive discipline as needed, ensuring all are documented through monthly 1-on-1s, alignment conversations, and goal-focused discussions.
  • Staff Training: Coordinate and oversee the training and onboarding of new hires, with continuous training support for clinical and administrative staff.
  • Scheduling and Workflow: Plan and coordinate schedules for administrative and clinical teams, ensuring a frictionless experience for both staff and patients.
  • Patient Acquisition and Retention: Facilitate and support the marketing team to drive client acquisition through effective campaigns and use of IT resources.
  • HR Administration: Oversee payroll and benefits, and respond to employee inquiries regarding HR matters.
  • Compliance and Standards: Ensure compliance with HIPAA, OSHA, and other regulatory standards, with regular audits to maintain high standards.
  • Clinical Support: Collaborate with clinical team members to support treatment planning, workflow efficiency, and service quality improvements.
  • Financial Management: Track and manage clinic revenue, including billing, collections, and maintaining orderly cash flow.
  • Orchestrated Sales Process: Engage prospective patients, ensuring a satisfactory experience that converts leads to committed patients.


CAPABILITIES/KEY COMPETENCIES

  • Entrepreneurial Mindset: Driven to succeed, committed to results, and able to make strategic decisions.
  • Team-Oriented: Ability to develop strong collaborative relationships, fostering trust and engagement within the team.
  • Leadership: High business literacy with strong understanding of vision, goals, culture, and leadership.
  • Communication: Exceptional oral and written communication skills.
  • Organizational Skills: Proficient in planning, organizing, prioritizing, and streamlining tasks.
  • System Savvy: Skilled in utilizing internal systems and processes to maximize productivity.
  • Professionalism: Maintains a professional demeanor, aligned with the clinic’s mission, vision, and values.
  • Compliance Awareness: Knowledgeable in healthcare regulations and industry standards.


EDUCATION & EXPERIENCE

  • Educational Background: Bachelor’s degree in Healthcare Administration, Business Administration, Human Resources, or related fields.
  • Management Experience: 5+ years of experience in a managerial role, ideally in a healthcare or private practice setting.
  • Team Development: Experience in team building and maintaining a positive, aligned work culture.
  • HR Experience: 2+ years of recruitment and HR experience preferred; HR certification (PHR, SHRM-CP) is a plus.
  • Clinical Support: Familiarity with HIPAA, OSHA standards, and clinical operations in a healthcare setting.
  • Communication: A strong command of intentional communication skills is pivotal for success. Bilingual (ASL and/or Spanish) is an added benefit


PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 15-20 pounds. Occasional travel to meetings and training may be required that may include air travel. This position requires you to work some weekends.


The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.


BENEFITS

  • Paid time off including holidays
  • Health Insurance Stipend
  • Dental and Vision Insurance
  • Supplemental benefits
  • 401k retirement plan with match
  • In office care available at a significant discount for employee and immediate family


If you have a passion for health, a drive to see people live the life they deserve, and a talent for leadership, please submit your resume

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