Client Services Project Specialist

4 days ago


Glendale, United States Dawson Full time

Client Services Project Specialist

$25.00-$30.00 per hour

1- year contract; potential for extension

Monday-Friday, 8:00am-4:30pm

Phoenix, Arizona (remote)


What you’ll be doing:

  • Project Attorneys/Specialists ensure their assigned tasks are handled timely and in line with the directions provided and expected results
  • Ensures that consumer-facing discussions are effective and handled with empathy
  • This position requires collaboration and coordination with internal teams, project managers, and clients
  • Attention to quality assurance and meeting client deadlines and deliverables are other key elements of the role
  • Project Attorneys/Specialists will communicate with clients in a professional manner and demonstrate a client-focused ethos
  • This role is expected to be an escalation route to review consumers facing inquiries or issues that cannot be resolved by standardized processes
  • Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence
  • Adherent to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required
  • Work effectively in a highly collaborative environment with a variety of business partners
  • Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
  • Assist the supervisor or PM in resolving any issues that might arise
  • Monitor the overall health of the case by identifying any errors and creating solutions for resolution


Who we’re looking for:

JD from an accredited US law school or foreign law degree and LLM

  • Flexible and customer service focused
  • Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences
  • Ability to handle changing or competing priorities to support business needs
  • Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required
  • Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook

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