IT Analyst

5 days ago

West Palm Beach, United States Ledgent Technology Full time

IT Analyst
Location: West Palm Beach, FL
Schedule: Onsite, Monday-Friday, 9:00 AM-6:00 PM
Position Type: Contract-to-Hire

We are seeking an experienced IT Analyst to join a growing team at a reputable non-profit organization in West Palm Beach. This role focuses on networking, help desk support, and system administration, supporting 400 end users across 17 locations. The ideal candidate will bring a strong background in networking with Ubiquiti UniFi, experience using Ninja One RMM, and proficiency in SharePoint.

This is a hands-on, onsite position with occasional travel between sites as needed. A bi-weekly gas stipend will be provided to support travel expenses.

Key Responsibilities:
- Manage and maintain networking systems, including configuring and troubleshooting Ubiquiti UniFi switches and access points.
- Provide Tier 1 and 2 help desk support to end users, addressing hardware, software, and connectivity issues in a timely manner.
- Utilize Ninja One RMM to monitor and manage IT systems, ensuring uptime and performance across all sites.
- Maintain and optimize SharePoint for team collaboration and document management.
- Assist in deploying, configuring, and maintaining IT infrastructure, including switches, routers, and wireless systems.
- Troubleshoot and resolve networking issues to maintain smooth operations across 17 locations.
- Collaborate with the IT team to develop and implement best practices for network and system security.
- Create and maintain detailed documentation for network configurations, workflows, and IT policies.
- Travel to different locations as needed to provide on-site support (sporadically).

Qualifications:
- Networking expertise with Ubiquiti UniFi systems is required.
- Familiarity with Ninja One RMM or similar remote management tools.
- Proficiency in configuring, managing, and optimizing SharePoint for end users.
- Two or more years of IT support experience, including help desk and networking.
- Strong knowledge of Windows operating systems and Office 365.
- Excellent troubleshooting skills, with the ability to prioritize and resolve issues efficiently.
- Strong communication skills and ability to work collaboratively in a team environment.
- Valid driver's license and reliable transportation for travel to sites as needed.

Perks and Benefits:
- Bi-weekly gas stipend for travel.
- Opportunity to work with a dynamic team supporting a meaningful mission.
- Contract-to-hire opportunity, with the potential for a long-term role in the organization.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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