Desktop Support Technician

6 days ago

Augusta, United States Delphi-US, LLC - Peacemakers in the Talent War Full time

Title: Desktop Support Technician (Contract)- Job#5302

Location: Augusta, ME


Job Description:

Our client located in Augusta, ME has an immediate need for a Desktop Support Technician to join their team.


Responsibilities

  • Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
  • Make recommendations on functional and technical improvements to the environment.
  • Participate in performance and volume analysis and design.
  • Participate in performance improvement activities.
  • Identify and apply potential improvements related to the environment for an application.
  • Provide accurate and complete answers to general use and environment questions in a timely manner.
  • Serve as the point of contact for technology support and services.
  • Serve as the point of integration between the business functions of the department and the technology requirements of the department.
  • Provide desktop computer support.
  • Serve as a point of contact for communication and coordination of service outages.
  • Attend and participate in bi-weekly team and problem review meetings.
  • Manage the retirement and disposal of obsolete or broken computer equipment.
  • Coordinate the procurement and installation of new computer hardware and software.
  • Coordinate virus protection software programs within departments.
  • Understand the installation of software patches and upgrades.
  • Provide input to training and/or documentation materials regarding latest technical and functional design changes.
  • Ensure that all work is documented for future reference.
  • Follow quality standards.
  • Ensure effective and reliable backups are being performed.
  • Proactively address customer needs.
  • Communicate accurate and useful status updates.
  • Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
  • Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
  • Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
  • Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
  • Develop and conduct various training and instruction for system users.
  • Identify utilization patterns and their effect on operation/system availability and performance expectations.
  • Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
  • Make recommendations on functional and technical improvements to the environment.
  • Participate in performance and volume analysis and design.
  • Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
  • Provide accurate and complete answers to general use and environment questions in a timely manner.
  • Serve as the point of contact for technology support and services.
  • Serve as the point of integration between the business functions of the department and the technology requirements of the department.
  • Provide desktop computer support
  • Serve as a point of contact for communication and coordination of service outages
  • Attend and participate in bi-weekly team and problem review meetings
  • Manage the retirement and disposal of obsolete or computer equipment.


Required

  • Bachelor’s degree preferred
  • Ability to work in a team environment
  • Strong communication skills, both written and spoken
  • Experience in Customer Service
  • Desktop Support Experience
  • Experience with Inventory Control


About Delphi-US

Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for premier corporations and a multitude of industries across the United States. We are the Peacemakers In The Talent War – bringing the best and brightest talent to Employers of Choice, enabling critical project success, fostering progressive employment relationships, and promoting competitive advantages for our Clients and the Talent Marketplace we serve. Delphi accomplishes this with a proprietary skill-based and cultural matching process that results in higher qualified submissions along with increased interviews and offer rates. You’ll find our team is highly experienced, friendly, professional and ready to advocate on your behalf, armed with industry trends, and an understanding of employer expectations.

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