Project Manager

1 week ago

Ridgefield Park, United States EPITEC Full time

Location: 4 days onsite, 1 WFH weekly in Ridgefield Park, New Jersey.

Job Type: Full-Time


About the Role:

Seeking a Senior Site Experience Manager to join our Customer Experience (CX) team, supporting the categorical Line of Business (LOB) management. This position will play a critical role in driving site nurturing, customer journey improvements, and eCommerce revenue growth. The ideal candidate will be highly collaborative, detail-oriented, and experienced in managing the end-to-end lifecycle of product pages while working closely with internal and external stakeholders.


Key Responsibilities:

  • Product Page Lifecycle Management: Oversee the end-to-end lifecycle of product pages on company website, from intake and asset gathering to eCommerce setup, optimization, and post-launch improvements.
  • Content and CEJ Enhancements: Ensure content and customer experience journey (CEJ) align with client’s brand standards and accurately represent products.
  • Project Management: Manage tight deadlines and prioritize tasks effectively to meet market launch dates, coordinating page updates and communicating site changes to stakeholders.
  • Cross-Team Collaboration: Work closely with the CX, LOB, Product, Web Development, and Site Operations teams, as well as 3rd-party agencies and production resources, to streamline processes and ensure successful project execution.
  • Tools and Workflow Management: Use Smartsheet, Jira, and Confluence to organize, track, and communicate progress, managing tickets for a large site migration project and ad-hoc requests.
  • Problem Solving and Innovation: Proactively identify and resolve issues, develop solutions, and advocate for the customer journey and business needs.
  • Stakeholder Management: Maintain clear communication, align expectations, and keep all stakeholders informed throughout the project lifecycle.


Essential Qualifications:

  • Bachelor’s degree required; degree in Communications, Marketing, or a related field preferred.
  • 5+ years of project/program management experience, preferably in eCommerce, site merchandising, or campaign launches.
  • Proven ability to manage complex projects in a highly matrixed organization.
  • Strong organizational skills, exceptional attention to detail, and the ability to prioritize tasks in a fast-paced environment.
  • Expertise in site usability, A/B testing, and optimization.
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word) and project management tools like Jira & Confluence.
  • Excellent written and verbal communication skills.
  • Experience in online retail; technology-focused online retail is a plus.


Preferred Traits:

  • A strategic thinker and advocate for exceptional customer experiences.
  • Self-motivated, collaborative, and able to thrive in a team-oriented environment.
  • Passionate about learning, growth, and problem-solving.
  • Comfortable handling detailed, process-driven work.


What We Offer:

  • Opportunity to work with a global brand at the forefront of technology and innovation.
  • Collaborative work environment with opportunities for professional growth.
  • Competitive compensation and benefits package.

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