Knowledge Analyst

6 days ago

Norwood, United States Encore Technologies Full time

Knowledge Analyst - Workspace


  • The work schedule is Monday-Friday 8:00 am-5:00 pm
  • Onsite in Cincinnati, Ohio
  • Localized Travel, less than 10%


Minimum Knowledge, Skills, and Abilities Required:


  • 1-2+ Years of related experience and/or associate degree with a technical specialization.
  • Beginner-to-intermediate level understanding of technical documentation, including writing, editing, and publishing. Background in IT Support or Procedure is preferred.
  • Any experience or certifications in IT Support, Six Sigma, KCS, or ITIL highly desired.


Core Function:


The Knowledge Analyst is a key member of the Workspace Knowledge Team, engaged in the analysis and documentation of critical domain information that drives all of our business initiatives. This role is responsible for writing, editing, publishing, and maintaining knowledge documentation and accompanying training for consumption by frontline support workers. Knowledge Analysts employ Knowledge Centered Support (KCS) methodologies to develop standardized processes. This role reports to the Workspace Knowledge Manager.


Essential Duties & Responsibilities:


The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.


  • Meet with stakeholders from across organizations to probe IT process.
  • Analyze both client and internal procedure for service improvement opportunities.
  • Write, edit, and publish documentation related to established process.
  • Maintain Knowledge Bases hosted both internally and externally.
  • Learn and execute on Knowledge Centered Support methodologies for Knowledge Lifecycle Management.
  • Engage in client onboarding projects to complete knowledge discovery and transfer.
  • Assist in establishing a training process adjacent to new or existing knowledge documentation.
  • Collaborate with Service Tower Leadership to identify opportunities or gaps in existing knowledge documentation.


Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multimedia; use hands to handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have the ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.


Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with

colleagues, Clients and Vendors. Employees must maintain composure in a fast paced, high-quality environment where personal and team accountabilities are the defining factors.


General Office Environment

Work is generally sedentary in nature, but may require standing and walking for up to 15% of

the time. Work is generally performed within an office environment, with standard office equipment available.



Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

  • Encore Technologies | Knowledge Analyst | new york city

    6 days ago

    new york city (norwood), United States Encore Technologies Full time

    Knowledge Analyst - WorkspaceThe work schedule is Monday-Friday 8:00 am-5:00 pmOnsite in Cincinnati, OhioLocalized Travel, less than 10%Minimum Knowledge, Skills, and Abilities Required:1-2+ Years of related experience and/or associate degree with a technical specialization.Beginner-to-intermediate level understanding of technical documentation, including...

  • Business Application Analyst

    4 days ago

    Norwood, United States MS Walker Full time

    M.S. Walker, a fine wine and spirits distributor, is seeking a Business Application Analyst (BAA) to join our growing information technology team. As the principal liaison, you’re bridging the gap between the most critical business needs and the technology solutions operating within the environment. Through this newly established position you’ll...

  • Service Desk Analyst

    1 month ago

    Norwood, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OH3 day 12 hour shift on Monday, Wednesday, and Saturday from 8 am to 9 pmDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • Service Desk Analyst Weekend

    2 weeks ago

    Norwood, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OH Full Time FSSM 10 am to 9 pm Description:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.Responsibilities:Provide best in...

  • Service Desk Analyst

    2 weeks ago

    Norwood, United States Encore Technologies Full time

    Service Desk AnalystPay is $19.26 / hr.Work is onsite in Norwood, OHMonday - Friday 3rd Shift - 9PM - 8amDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.Responsibilities:Provide...

  • Service Desk Analyst 2nd shift

    3 weeks ago

    Norwood, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OH2nd shift Description:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute.Responsibilities:Provide best in class customer...

  • Service Desk Analyst

    1 month ago

    Norwood, United States Encore Technologies Full time

    Service Desk AnalystPay is $19.26 / hr.Work is onsite in Norwood, OHMonday - Friday 3rd Shift - 9PM – 8amDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • Cybersecurity Analyst II

    1 month ago

    new york city (norwood), United States Encore Technologies Full time

    Job Title: Cybersecurity Analyst IIHybridShift : 7AM – 8PM, Friday, Saturday, SundayPosition Overview:Encore Technologies is seeking a Cybersecurity Analyst II with a strong focus on security to help evolve our IT Operations Command Center (ITOCC) into a Security Operations Center (SOC). This role will be critical in maintaining our existing systems while...

  • Cybersecurity Analyst II

    1 month ago

    Norwood, OH, United States Encore Technologies Full time

    Job Title: Cybersecurity Analyst IIHybridShift : 7AM – 8PM, Friday, Saturday, SundayPosition Overview:Encore Technologies is seeking a Cybersecurity Analyst II with a strong focus on security to help evolve our IT Operations Command Center (ITOCC) into a Security Operations Center (SOC). This role will be critical in maintaining our existing systems while...

  • IT Support Specialist Norwood OH

    7 days ago

    Norwood, New Jersey, United States Encore Technologies Full time

    At Encore Technologies, we're seeking a skilled IT Support Specialist to join our team in Norwood, OH.As an IT Support Specialist, you'll play a critical role in providing top-notch support to our customers, ensuring their technical issues are resolved efficiently and effectively.Salary: $18 per hourJob DescriptionWe're looking for a highly motivated and...

  • QC Microbiology Analyst

    3 weeks ago

    Norwood, United States Randstad Life Sciences US Full time

    6 Month ContractNorwood, MAPR: $30-38/hourShift: Tues-Sat, 1st shiftAll interviews to be held on Wednesday 11/6 with offers out slightly after.Target Start Date: 12/09Job SummaryIn this role, you will support cGMP microbiology methods for QC raw material, plasmid, drug substance, Stability and finished product testing for mRNA products produced at...

  • QC Microbiology Analyst

    3 weeks ago

    Norwood, United States Randstad Life Sciences US Full time

    6 Month ContractNorwood, MAPR: $30-38/hourShift: Tues-Sat, 1st shiftAll interviews to be held on Wednesday 11/6 with offers out slightly after.Target Start Date: 12/09Job SummaryIn this role, you will support cGMP microbiology methods for QC raw material, plasmid, drug substance, Stability and finished product testing for mRNA products produced at...

  • QC Microbiology Analyst

    2 weeks ago

    Norwood, United States Randstad Life Sciences US Full time

    6 Month ContractNorwood, MAPR: $30-38/hourShift: Tues-Sat, 1st shiftAll interviews to be held on Wednesday 11/27 with offers out slightly after.Target Start Date: 12/09Job SummaryIn this role, you will support cGMP microbiology methods for QC raw material, plasmid, drug substance, Stability and finished product testing for mRNA products produced at...

  • QC Microbiology Analyst

    2 weeks ago

    Norwood, United States Randstad Life Sciences US Full time

    6 Month ContractNorwood, MAPR: $30-38/hourShift: Tues-Sat, 1st shiftAll interviews to be held on Wednesday 11/27 with offers out slightly after.Target Start Date: 12/09Job SummaryIn this role, you will support cGMP microbiology methods for QC raw material, plasmid, drug substance, Stability and finished product testing for mRNA products produced at...

  • Geographic Information Systems Analyst

    2 months ago

    Norwood, United States Insight Global Full time

    Job Title: GIS Specialist Location: Norwood, MA (5 days per week on-site) Pay Range: $30-35/hour (long term contract) Must-Haves2-3 years of GIS experienceArcGIS or QGIS software knowledge Python Programming Preferred (but R, C, C++, will also be taken)Grid Mapping experience with Vector or Raster Bachelor's degree required (computer science, engineering...

  • Service Desk Analyst

    1 month ago

    Norwood, OH, United States Encore Technologies Full time

    Service Desk AnalystPay is $18 / hr.Work is onsite in Norwood, OHMonday - Friday 1st Shift - 8:30 am - 5:30 pmDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • Quality Control Microbiologist

    2 months ago

    Norwood, United States Randstad Life Sciences US Full time

    Analyst I, Quality Control, Microbiology6 MonthsNorwood, MAHourly Pay: $38.48 Shift: Tuesday - Saturday, 10am-6pm NOTES:Bioburden/endotoxin/environmental monitoring experience required.0.5 - 2 yrs exp requiredLab investigations & culture purity experience preferred but not requiredJob SummaryIn this role, you will support cGMP microbiology methods for QC raw...

  • Quality Control Microbiologist

    2 months ago

    Norwood, United States Randstad Life Sciences US Full time

    Analyst I, Quality Control, Microbiology6 MonthsNorwood, MAHourly Pay: $38.48 Shift: Tuesday - Saturday, 10am-6pm NOTES:Bioburden/endotoxin/environmental monitoring experience required.0.5 - 2 yrs exp requiredLab investigations & culture purity experience preferred but not requiredJob SummaryIn this role, you will support cGMP microbiology methods for QC raw...

  • Service Desk Analyst

    1 month ago

    new york city (norwood), United States Encore Technologies Full time

    Service Desk AnalystPay is $19.26 / hr.Work is onsite in Norwood, OHMonday - Friday 3rd Shift - 9PM – 8amDescription:Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general...

  • Specialist, LNP Process Development

    1 day ago

    Norwood, United States BioSpace, Inc. Full time

    Job Details The Role We are seeking a skilled Specialist to support data initiatives within our Lipid Nanoparticle (LNP) process development team. This role involves designing, managing and optimizing data infrastructure, ensuring efficient data flow, and enabling data-driven insights to optimize LNP processes across multiple disciplines. Here's What You'll...