District Manager

4 days ago

Orange County, United States HearUSA Full time

ABOUT US:

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.


HearUSA is looking to hire an additional District Manager to join our Southern California Team. This Manager will oversee approximately 25 clinics, primarily in the Orange County area.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for all aspects of the performance and operations within assigned geographic area. This role strives to help more clients hear better by ensuring both a positive team member and client experience.
  • Coach, mentor, and role-model our core values and expected behaviors through frequent clinic visits and consistent follow up to drive sustainable behaviors that lead to the delivery of “Simply Excellent Hearing Care” to our clients and centers.
  • Communicate with assigned clinics, monitor performance, provide feedback and recognition, and maintain alignment on priorities.
  • Create Action Plans for the month, week, and day for clinics within assigned district. Ensure each team has a clear vision and priorities are clearly articulated and the “why” is understood.
  • Identify obstacles to center performance attainment and take an active role in problem solving. Collaborate with colleagues and center teams to overcome/develop the necessary processes to succeed.
  • Collaborates with Training team and Hearing Care Provider Team Leads in the training, monitoring and assessment of development plans for new and current center employees.
  • Ensure clinic execution of daily operational objectives, including sales, inventory, and cash management.
  • 80% of time will be in centers coaching with a minimum expectation to visit each center at least times per 2-3 times per quarter.


REQUIREMENTS:

  • Exceptional People Leadership skills and can clearly articulate with Team Members. Experience in developing Team Member Performance along with strong sales and operational excellence.
  • Demonstrated skills in planning, analytical and critical thinking, problem solving, prioritization, and proactive decision making.
  • Basic to Advanced Microsoft Office Skills (Word, Excel, PowerPoint, Outlook) – Willingness to learn and use new computer programs/applications.
  • Fosters a collaborative environment; Ability to develop and give oral presentations to both large and small groups – Basic or advanced written communication skills – Ability to communicate detailed or technical information clearly, accurately and concisely Experience interacting with customers/clients.
  • 5+ years hands on management experience in retail health care or similar field.
  • Expected Travel Days:-Extensive: More than 21 days
  • Base + quarterly commission compensation structure.


LIFESTYLE & BENEFITS:

  • Comprehensive Benefits Package
  • Paid Holidays & PTO Policy
  • 401k Matching Program
  • Tuition Reimbursement
  • Employee, Family & Friends Hearing Aid Discount Program
  • Relocation Assistance
  • Service Days & Diversity, Equity & Inclusion Initiatives


The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.

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