Assistant Regional Manager
3 days ago
Position: Assistant Regional Property Manager
Reports To: Regional Manager
Property Locations: Indianapolis, IN
Who is TWG?
Founded in 2007 and headquartered in Indianapolis, IN TWG is a fully integrated real estate development company specializing in commercial, market rate, affordable and senior housing developments across the country. TWG is made up of three divisions: Development, Construction, and Property Management. We manage more than 10,000 units in 18 states. TWG is built around one core philosophy: Together, We Grow.
Why you will be PROUD to Join TWG?
You will be joining a team dedicated to achieving our core mission of providing quality housing for all. We are seeking a talented Assistant Regional Property Manager who is interested in growing their career and helping us drive our mission forward. In return, we offer competitive salaries, career advancement opportunities and a complete benefits package.
We can’t grow without you
Our team members are our greatest strength. We invest in our employees, so you have an opportunity to grow your career with us. If you are tenacious, honest, forward thinking, and believe we are strongest when we work together then TWG is the place for you
Purpose of Position: The Assistant Regional Manager plays a critical role in the daily success of a portfolio of apartment communities. This role oversees all aspects of property operations, ensuring high occupancy rates, resident satisfaction, and a well-maintained community environment. The Assistant Regional Manager leads and mentors site teams, fostering a culture of excellence and service.
Essential Duties:
Property Operations & Performance
- Oversee the daily operations of assigned apartment communities, ensuring efficiency, safety, and adherence to company standards.
- Maintain high occupancy rates through effective marketing, leasing strategies, and exceptional customer service.
- Proactively manage property maintenance, ensuring timely completion of service requests and preventative maintenance programs.
Team Leadership & Development
- Lead, mentor, and motivate site teams, fostering a positive and productive work environment.
- Provide ongoing training and development opportunities to enhance team skills and performance.
- Conduct regular performance evaluations and provide constructive feedback to support employee growth.
Resident Experience & Retention
- Cultivate a welcoming and supportive community environment that fosters resident satisfaction and retention.
- Ensure prompt and courteous resolution of resident concerns, maintaining a high level of customer service.
- Implement resident engagement programs and activities to enhance the living experience.
Financial Management & Reporting
- Support the financial health of the properties, ensuring accurate record-keeping and timely reporting.
- Verify the accuracy of financial data and ensure compliance with company procedures.
Compliance & Risk Management
- Ensure properties comply with all applicable laws, regulations, and safety standards.
- Oversee the timely completion of recertifications and assist with file audits.
- Maintain accurate resident records and documentation, ensuring confidentiality and compliance.
Essential Requirements:
- 3-5 years of experience in property management, with a proven track record of success in a supervisory role.
- Experience managing large, high-performing teams.
- Strong understanding of landlord-tenant laws, fair housing regulations, and property management best practices.
- Excellent organizational, communication, and problem-solving skills.
- Proficiency in property management software (e.g., OneSite, Yardi, RealPage).
- Must have a valid driver’s license, reliable transportation, and pass a criminal background check.
- High School Diploma or Equivalent required
Disclaimer: TWG participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.
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