Director of Technology

5 days ago

Rochester, United States Keller Williams Realty Greater Rochester Full time

Your job title: Director of Technology & Innovation

Where you will work: Keller Williams Realty Greater Rochester/West __

_ _

Who are we?

We are a group of individuals (agents and executive support) driven to execute on our dreams and goals both personally and professionally. We are rising to be the leading office in the industry in terms of productivity, profitability and general amazingness of our kind-hearted, tenacious people. Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents.

The Keller Williams Greater Rochester Market Centers feature state-of-the-art real estate technology, education, and an unmatched culture that is recognizable the moment you join. With industry-leading business consultants, generous commission splits, and an endless value proposition, Keller Williams Realty Greater Rochester is the place for agents looking to rapidly build and grow their real estate businesses.


What We Believe:

  • We absolutely wow our agents.
  • We care about our people and strive for their success.
  • There is always a solution.
  • We answer questions before they are asked.
  • We are the calm in the midst of the storm.
  • We believe in the power of kindness, grace, joy and humor.
  • Getting gritty is just as important as being talented.
  • We believe in the power of giving. Give don’t take.
  • We are better as a team than as individuals.
  • We have fun and laugh a lot.
  • Our overall wellbeing is critical. As such, we take care of ourselves.
  • We do what we say we are going to do.
  • We desire to grow and relish caring accountability.


Who are we looking for?

The Market Center Director of Technology & Innovation is a caring, service oriented, technology guru. They will be the driver for all tech training and support for both the Market Center Leadership Team and our Agents. They are positive, articulate, and proactive in their communication with a general can-do attitude.

This person loves to learn and is constantly researching new and innovative technologies that support the market center and its agents. They play a supporting role within the market center and should achieve success by helping and empowering other people.

We are looking for someone with technology and training in their background, a problem solver, a business consultant, someone who is proactive, passionate, and a people-oriented individual who operates with urgency. They must have a solid understanding and foundation in technology and have training and/or extensive prior experience with computer networks, phone systems, software, and office technology. They think strategically and systematically.


When presented with a challenge, their go-to is to problem solve, innovate and assist in implementing a solution.

The Director of Technology & Innovation must know how to get the job done and stay on track. Since they will most likely be working on projects while handling requests for support and assistance, they will need to be able to put people first, while also staying task focused in order to complete their work. This person will manage detail well, and take care of problems before they occur by dotting the i’s and crossing the t’s. They should also be able to plan their activities and follow through.


They will be the person that troubleshoots and resolves all tech issues, for all systems and technology within the market center, as well as aiding in the solution process for all agent technology trouble-shooting needs that arise.



JOB PROFILE—DIRECTOR OF TECHNOLOGY & INNOVATION


What will you do?

These are the standards a well-above-average performer will maintain or exceed (Top 20% of the Job):


1. Technology Research & Strategic Planning:

  • In order to be the guru, this person will seek to always learn more about what’s happening in the tech industry, real estate industry, and social media world. They will forecast technology needs. As we move to the front edge on all lines, the DOTI will use research to develop strategic plans for the market center and for agents.


2. Technology Training:

  • The DOTI will oversee and implement training on both the Market Center level, and the individual agent level. This may include but is not limited to: training on Keller Williams technologies, systems, & apps, social media training, and external real estate technology training (i.e. MLS, Instanet etc).


3. Evaluation, Oversight, & Implementation of all Market Center & Agent Technology Needs:

  • Implement technology systems/solutions that aid the Market Center/Leadership team in both recruiting and retaining efforts.
  • Troubleshoot and provide solutions for all market center technology, equipment, and software.
  • Assist our Agent’s with all technology related issues/glitches.


4. New & Transfer Agent Setup and Removal

  • The DOTI will be responsible for all behind the scenes, new & transfer- agent, technology setup when on-boarding.
  • They will also be responsible for the removal of an associate that has left KW, from all needed systems.


Essential duties and responsibilities

  • Fully understand the proven Keller Williams systems and how they integrate with technology.
  • Understand Market Center technology gaps, strategize/recommend solutions with the leadership team, and implement discussed solutions.
  • Identify opportunities to build our technology education and training to support our agents, based on reported tech adoption metrics.
  • Oversee and/or assist agents (new and transfer) with onboarding in all technology facets.
  • Remove any associates that decide to leave KW, from all internal systems needed.
  • Will host & oversee all technology training, leveraging multiple delivery methods (i.e., in-person workshops, one-on-one meetings, how-to videos, and articles).
  • Know, understand, communicate, and route escalation points for associate tech support as needed.
  • Respond to agent support inquiries within 1 business day.
  • Communicate tech updates on MC Calls and meetings as needed.
  • Provide solutions and answers to agent & MC questions, regarding equipment, our phone/Wi-Fi networks, KW services, as well as desktop/email support.
  • Provide backup and coverage for the Director of Communications.
  • Must be proactive within the role and take initiative with little direction.
  • Monitors & updates all editable contracts, forms, disclosures, and clauses, and uploads them to all systems needed for agent access.
  • Consistently maintain, edit, and upload our recorded training classes to our YouTube channel.


JOB PROFILE—DIRECTOR OF TECHNOLOGY & INNOVATION


Communications/Interactions

● Weekly tech update given at leadership meetings on updated tech initiatives and tech implementation metrics.

● Quarterly tech training for ALCs.

● Facilitate MC training 1-3 times per week at minimum.

● Weekly update to associates re: tech updates via social media and/or email (or other communication medium).

● Update in our monthly office meeting on latest and greatest tech tools/trends.


  • Director of Compensation

    2 days ago

    City of Rochester, NY, United States Rochester Institute of Technology Full time

    Rochester Institute of Technology - Director of Compensation - Rochester, New York Lead the design, implementation, and administration of RIT’s compensation programs, ensuring alignment with the university’s strategic goals and market competitiveness. Play a critical role in driving a Staff Career Architecture project, focusing on improving staff career...

  • Assistant IT Director

    4 weeks ago

    Rochester, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a detail-oriented Assistant IT Director, located in Rochester, New York. As an Assistant IT Director, you will play a key role in supporting the transition of new affiliate systems, ensuring the seamless integration of technology, and managing a technical...

  • Higher Education Program Coordinator

    4 days ago

    Rochester, New York, United States Rochester Institute of Technology Full time

    Rochester Institute of Technology (RIT) is a world-renowned institution dedicated to fostering innovation and academic excellence. Located in New York State, RIT offers a unique blend of academic rigor and extracurricular opportunities that prepares students for success in their chosen fields.We are seeking an experienced Higher Education Program Coordinator...

  • Technology Assistant/Database Analyst

    1 month ago

    Rochester, United States Archdiocese of Detroit Full time

    Title: Technology Assistant/Database Analyst Reports to: Technology Coordinator Job Goal: This position is responsible for providing technical assistance to school staff for the use of the student database as well as other software and hardware resources of the school. Performance Responsibilities: Provide School Information System (SIS) Support Act as the...

  • IT Director

    15 hours ago

    Rochester, United States Robert Half Full time

    Job DescriptionJob DescriptionOlivia from Robert Half Technology is hiring for an IT Director in the Rochester, New York area. This is 100% on site and must be located in the area.Responsibilities: • Manage and oversee the use of technology platforms such as 365 and Azure within operations.• Lead and execute project management tasks, ensuring the timely...

  • Medical Director Opportunity

    6 months ago

    Rochester, United States University Of Rochester Full time

    The Center for Community Health is seeking a Medical Director with a passion for the prevention of chronic diseases and the capacity to direct a novel clinical practice focused on primary prevention and multiple community programs.   Creatively and with vision, the Medical Director provides clinical, educational, research and strategic planning oversight...

  • Director of Transplant Medical Services

    5 months ago

    Rochester, United States University Of Rochester Full time

    Nature and Scope:  The Director of Transplant Medical Services is responsible for partnering with the Chief of the Transplant Institute to create and maintain a world-class transplant program.  The Director will help set the strategic and clinical direction of the program and will provide oversight of the clinical and research activity of the medical...

  • Sales and Marketing Director

    4 weeks ago

    Rochester, United States Volunteers of America Full time

    Volunteers of America - National Services Sales and Marketing Director Location: Rochester, Minnesota Come join our awesome team as Sales & Marketing Director at The Homestead at Rochester The Sales & Marketing Director is responsible for oversight of the entire campus including direct responsibility for the Assisted and Independent Living settings. Job...

  • Sales and Marketing Director

    1 month ago

    Rochester, United States Volunteers of America Full time

    Come join our awesome team as Sales & Marketing Director at The Homestead at Rochester! The Sales & Marketing Director is responsible for oversight of the entire campus including direct responsibility for the Assisted and Independent Living settings. Sales & Marketing Director Job Highlights: Top benefit packages Growth and advancement opportunities Flexible...

  • Managing Director

    3 months ago

    Rochester, United States Huntington Learning Center of Rochester MN Full time

    NOW HIRING MANAGING DIRECTORA CAREER WITH HUNTINGTON LEARNING CENTER, REWARDING IN EVERY WAY!At Huntington, we are eager to continue to build our teams! We seek to hire the best, most talented professionals into our organization. If you are a take-charge individual, eager to turn your aptitude for operations, administration, education and customer service...

  • Managing Director

    3 months ago

    Rochester, United States Huntington Learning Center of Rochester MN Full time $45,000 - $50,000

    NOW HIRING MANAGING DIRECTORA CAREER WITH HUNTINGTON LEARNING CENTER, REWARDING IN EVERY WAY!At Huntington, we are eager to continue to build our teams! We seek to hire the best, most talented professionals into our organization. If you are a take-charge individual, eager to turn your aptitude for operations, administration, education and customer service...

  • Senior Neurology Director

    1 week ago

    Rochester, New York, United States University Of Rochester Full time

    Career Opportunity: Senior Neurology DirectorAt the University of Rochester Medical Center's Department of Neurology, we are seeking a highly accomplished professional to serve as the Senior Neurology Director for our Multiple Sclerosis and Neuroimmunology Division.About the Role:Estimated Salary: $250,000 - $350,000 per year, based on experience and...

  • Clinical Operations Director

    1 week ago

    Rochester, New York, United States The University of Rochester Full time

    We are seeking a highly skilled Clinical Operations Director to join our team at The University of Rochester.About the RoleThe Clinical Operations Director is responsible for overseeing the operational efficiency and effectiveness of our ambulatory practice with 12 to 19 exam rooms. This role plays a key part in promoting high-quality patient care,...

  • Palliative Care Medical Director

    7 days ago

    Rochester, New York, United States University Of Rochester Full time

    Exceptional Opportunity for a Palliative Care Medical DirectorAt the University of Rochester Medical Center, we are seeking an exceptional Palliative Care Medical Director to join our team. As a key member of our Department of Medicine, you will oversee the growth and expansion of our Division of Palliative Care, ensuring high-quality patient care,...

  • Plant Operations Director

    7 days ago

    Rochester, New York, United States Dairy Farmers of America Full time

    Job SummaryWe are seeking an experienced Plant Operations Director to oversee the daily operations of our manufacturing facility. The successful candidate will have a strong background in managing production processes, maintaining quality control, and ensuring compliance with regulatory requirements.

  • Lead Transplant Program Director

    1 week ago

    Rochester, New York, United States University Of Rochester Full time

    Director of Transplant Medical Services at the University Of RochesterAbout the RoleThe University Of Rochester is seeking a highly skilled and experienced Director of Transplant Medical Services to join our team. As a key member of the Transplant Institute Leadership Team, you will be responsible for establishing the overall strategy, clinical direction,...

  • Assistant Director

    1 week ago

    Rochester, United States Laine Recruiting Full time

    Laine Recruiting has been engaged by one of the most respected higher education institutions and largest employers in the Rochester area! We've partnered to fill an urgent need for an Assistant Director of Identity and Access Management. This is a critical role for the organization, working in conjunction with the Chief Technology Officer and enterprise-wide...

  • Service Coordinator Director

    1 week ago

    Rochester, New York, United States Arc of Monroe Full time

    About the RoleAs a Service Coordinator Director at Arc of Monroe, you will play a vital role in promoting independence and individualization among adults with intellectual/developmental disabilities in our day program environment.Your primary responsibility will be to work directly with these individuals, fostering their productivity, community inclusion,...

  • Senior Transplant Medical Services Director

    7 days ago

    Rochester, New York, United States University Of Rochester Full time

    The University of Rochester seeks an exceptional Senior Transplant Medical Services Director to partner with the Chief of the Transplant Institute in creating a world-class transplant program.Job OverviewThe Senior Transplant Medical Services Director will play a critical role in shaping the strategic and clinical direction of the program, ensuring high...

  • Medical Director of Transplant Institute

    1 month ago

    Rochester, United States University of Rochester Faculty Physicians Full time

    The University of Rocehster Medical Center, Department of Medicine is seeking a Medical Director of the Transplant Institute.Nature and Scope: The Medical Director of the Transplant Institute will function at the Division Chief level and is responsible for partnering with other department leaders to create and maintain a world-class transplant program. They...