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Director of Mobile Services

2 months ago

Baltimore, United States Baltimore Crisis Response Inc Full time

Location/Shift:

Baltimore, MD (Greenwich), Dundalk, MD, and Towson, MD/ Monday - Friday, 8am - 4pm ET with on-call responsibilities.


Job Description:

The primary goal of the position is to provide general clinical and administrative oversight of the Mobile response teams and to ensure the continuity of care for clients from the 988 Regional Call Center and other referral sources to initial clinical assessment, evaluation, crisis stabilization, disposition, and possible admission to the hospital emergency department, BCRI’s crisis residential unit, medical withdrawal management residential unit, other community services (residential, out-patient, etc.), or in-home services.


Essential Duties:

To achieve this goal, the following duties are expected:

  • Oversees all aspects of the Mobile Response Services. Mobile response services operate 24/7/365 in Baltimore City and Baltimore County.
  • Coordinates with Call Center and Nursing/Clinical staff to ensure a quick response to mobile response referrals.
  • Provides leadership to all staff within the Mobile response Department. Conduct supervision with direct reports and ensure that all staff have regular supervision from their immediate supervisor.
  • Ensure all staff who provide Mobile crisis/response services have bi-annual and annual performance evaluation.
  • Be available on-call.
  • Creates, maintains, adheres, and updates quality improvement plans for the Mobile Services Department.
  • Maintains Mobile Crisis Service compliance with all state rules, laws and regulations, and ensure compliance with accreditation standards for mobile response services, outpatient mental health, and other services as appropriate.
  • Work closely with the Central Maryland Crisis System collaborative for coordination of services.
  • Develop and maintain healthy relationships with community partners to include hospitals, outpatient mental health clinics and other referral sources.
  • Ensure compliance with Greater Baltimore Regional Crisis Standards.
  • Maintains regular communication about clinical and administrative operations with the Director of Call Center and System Coordination, The Director of Clinical Services and Residential Programming, Nursing Director, Medical Director, and the Executive Director.
  • Maintains and update programmatic policies and procedures.
  • Monitors and tracks clinical documentation, service trends and makes recommendations regarding service improvements (submitting BHSB and BHA reports in a timely manner to the CFO, Director of Call center and system coordination and the Clinical Director for Residential Programming, and Utilization Review Staff).
  • Oversees and participates in recruiting, hiring and training of new staff.
  • Oversees and ensure training requirements for all staff.
  • Approves staff timesheets.
  • Oversee and participates in community activities related to mobile response such as educational activities and public relation activities, critical incident de-briefings and community outreach to referral sources, as needed.
  • Interfaces with the ASO Optum regarding authorizations for service and troubleshooting with BCRI utilization review staff claims issues that arise.
  • Maintains a healthy working relationship with the local and regional behavioral health authorities. Work closely to resolve service delivery and policy/procedural issues.
  • Participates in system enhancements for software. Ensure all staff have adequate equipment to perform job expectations.
  • Manage, tack and report our on-data metrics.
  • Provides Crisis Intervention Trainings for Baltimore City Police Department
  • Participates in Critical Incident and community debriefings.
  • General outreach activities
  • Oversee and participates in the process for extreme risk protective orders.
  • Other duties as required by the management team.

Supervision:

  • This position reports to the Director of Call Center and System Coordination and works closely with the Medical Director, Nurse Coordinator and Director of Clinical Services and Residential Programming