IT Manager

Job Summary

The IT Manager leads the IT department. They ensure cost effective, reliable, and appropriate health IT software, systems, and operation. The IT Manager also ensures productive relationships with relevant technology vendors to identify and acquire cost conscious, effective, and reliable software, hardware, services, and licenses.

Summary of Essential Job Functions

• Manage and enforce a productive IT Team, conduct regular performance evaluations, and mentor subordinates in all areas of IT to ensure continuity and knowledge where necessary.
• Formalize and lead change management to all systems.
• Create, maintain, and enforce IT procedures and policies.
• Coordinate, deliver, and own on-time IT projects.
• Analyze complex business needs and recommend the most effective, budget conscious, relevant technical solutions.
• Identify cost reductions and savings through efficient IT maintenance, upgrades, and sunsets.
• Ensure maintenance and freshness of users, applications, systems, servers, network, and VOIP.
• Manage, deploy, maintain, and/or decommission endpoints, servers, software, and network.
• Educate end users on IT services, workstations, and systems.
  • Ensure service issues and requests are identified, followed through, communicated, and completed effectively.
  • Provide technical support across the company (in-person, online, and/or via phone).
  • User, group, role, and enterprise domain provisioning, configuration, and documentation
  • Manage hosted and cloud infrastructure.
• Review all designs, code, and unit test plans where applicable.
• Communicate metrics and assessments regularly to leadership.

Required Education and Experience

• Healthcare information technology experience required.
• Basic understanding of healthcare integrations (HL7 and API).
• Current knowledge and experience with health information technology.
• Minimum of 5 years desktop support experience.
• Knowledge, experience, and deployment of firewalls, routers, and WiFi.
• Knowledge, experience, and deployment Cloud (AWS) infrastructure.
• Degree in Computer Science, related field, or related experience.

Skills and Competencies

• Must possess the ability to communicate with people at all levels of the organization, patients, and external agencies.
• Must be open, agreeable, trustworthy, and professional when gathering and referring information to the appropriate member of the team.
• Must have the ability to multitask, work within tight deadlines and prioritize conflicting demands whilst working effectively.
• Must have the ability to listen actively when spoken to and effectively communicate their thoughts to others.
• Must have the ability to work alone but also in a team, with fellow staff, in the business setting.
• Must possess good time management skills.
• Must actively seek to accomplish tasks and be able to use a variety of methods and ideas to solve problems whilst, when needed, seeking advice and/or guidance from fellow employees.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.