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Client Services Team Lead

4 months ago

Philadelphia, United States JPA Health Full time

JPA Health Company is a fully integrated marketing, communications, and advocacy agency serving clients from emerging biotech and wellness sectors to established pharmaceutical companies and federal clients. We work exclusively within the health space. We share our clients’ commitment to making people healthier. In fact, some might say we are obsessed with improving and protecting lives.


JPA is diverse in many ways, but we have these things in common: We like our jobs, clients, and each other. We build each other up. We work collaboratively. We push ourselves to think bigger, be better and do more. Check out our sizzle reel here


BioCentric Inc, a JPA Health Company, is currently searching for a Client Services Lead to join our team. The ideal candidate will have a proven track record in driving sales growth and managing client relationships. As a Client Services Lead, you will be responsible for developing and executing strategies to enhance client satisfaction, expand our client base, and increase revenue.


This is a hybrid position with the ability to work from any of our JPA Health offices.


Responsibilities:

Oversee Implementation of Sold Business

  • Work with Medical Directors and Instructional Designers, lead and provide direction to internal project teams on project implementation
  • Collaborate with internal resources to ensure that client goals and objectives are met and that clients are satisfied throughout the implementation process, including:
  • Scientific Services to ensure that content is strategic and adheres to client guidelines
  • Learning Solutions to ensure that instructional design and deliverables are innovative and engaging
  • Creative Services to ensure that creative designs and deliverables adhere to client style guidelines and accentuate content being developed
  • Project Management Team
  • Finance to ensure you are:
  • Developing accurate budgets that ensure appropriate levels of profitability
  • Budgeting for and using external resources (e.g., freelance, vendor)
  • Reviewing weekly budget reports to ensure appropriate of resources
  • Developing and contracting for budget addenda to account for project scope changes

Interact with Client Teams

  • Serve as primary liaison to all team members involved in assigned projects

Grow Assigned Accounts Organically

  • Provide strategic insight and planning ideas for existing accounts on an ongoing basis and during client strategic planning initiatives
  • Initiate and manage internal strategic planning for accounts, including presentation of planning recommendations
  • Monitor developments in market and therapeutic category that will have impact on accounts and work with team to develop solutions
  • Identify new business opportunities within existing accounts and by acting on referrals from current client teams
  • Use established relationships to create new business opportunities
  • Develop proposals, including budgets, for existing accounts

Support Strategic Goals and Initiatives

  • Support business development activities outside of accounts, including providing strategic analysis and participating in sales pitches and proposal and budget development
  • Support company strategic goals and initiatives, contributing ideas during brainstorming and motivating and encouraging colleagues

Qualifications

  • Bachelor’s Degree
  • 5+ years’ experience in Account/Client Services at a medical communications or training agency
  • Experience in medical communications or learning solutions; experience with both is a plus
  • Experience managing live events (e.g., symposia, advisory board meetings, roundtables, training workshops), print projects (e.g., monographs, formulary kits, slide kits) and digital/interactive programs (e.g., websites, eLearning, video, interactive PDFs)
  • Proven experience in client services, sales growth, and account management
  • Strong track record of achieving sales targets and driving revenue growth
  • Knowledge of Microsoft Suite Products
  • Critical thinking and reasoning skills
  • Ability and willingness to travel domestically and internationally

More About JPA Health

You find meaning in your career and are as thrilled by others’ success as you are your own. You work well both by yourself and as part of a team. You are comfortable playing different roles and are eager to try new things. You are curious, compassionate, and innovative.

Located in Washington DC, Boston MA, New York, NY, the greater Philadelphia, PA are, London, England, and Lausanne, Switzerland, JPA Health provides a supportive, flexible work environment, excellent benefits and competitive compensation, including health, dental, and vision insurance, participation in a 401(k) with company match, and paid time off (PTO).

We strongly support diversity in the workforce. JPA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.