IT Support

2 months ago


Lansdale, United States Vygon US Full time

Visa Sponsorship: Not Available

Job Summary:

Are you early in your IT career and looking for an opportunity to grow your skills in a dynamic environment? We are seeking a customer-centric IT Support and Systems Analyst to provide ongoing, onsite support and maintenance of our network and user hardware/software. In this role, you will be responsible for deploying and maintaining desktops and network infrastructure, coordinating with third-party contractors for system monitoring and patching, and developing both short- and long-term network plans. This is a hands-on, onsite role that will have a direct impact on ensuring our IT systems are efficient and secure.

Essential Functions:

  • Maintain network infrastructure and ensure uptime
  • Create, manage, and maintain user accounts (Active Directory, M365, ERP)
  • Install and upgrade hardware/software
  • Set up and commission new laptops and desktops
  • Coordinate third-party consulting resources for network and desktop support
  • Administer network file share security
  • Provide Microsoft network administration and security risk management
  • Maintain virtual servers as needed
  • Manage VoIP telephone systems
  • Document procedures, best practices, and user guides

Education and Experience:

  • Bachelor's degree in Information Technology or relevant technical certification
  • At least 2 years of experience in networking and information systems
  • Experience in a manufacturing environment is a plus
  • Experience with Nutanix is a plus

Knowledge, Skills, and Abilities:

  • Strong troubleshooting and problem-solving skills
  • Excellent interpersonal skills to interface with internal/external customers and vendors
  • Effective time management and project management abilities

Environmental Conditions:

This is an onsite position, primarily office-based, with some time required in our manufacturing facility (including clean room and warehouse). You should be comfortable using computers and telephones frequently, and some travel (