Director of Implementation

6 days ago

Jacksonville, United States Ascendo Resources Full time

Overview

The Director of Implementation will oversee and manage the implementation of the Company’s solutions and services for its customers. You will lead the installation and technical support teams while playing a pivotal role in managing projects, collaborating with various functions, and ensuring customer satisfaction. The Director of Implementation will be responsible for the successful installation and commissioning of proprietary technical hardware and software solutions.

*The Director of Implementation will report to the COO.


Essential Duties and Responsibilities

Lead the project management process, ensuring all implementations are delivered on time, within scope and budget, and with an emphasis on quality

Provide leadership and management to installation and technical support teams, driving talent development and a collaborative culture

Partner with sales and sales support to ensure a seamless handoff from pre-sales to post-sales implementation

Own client feedback during the implementation phase, driving continuous improvement based on insights

Collaborate with technical support team to ensure smooth transitions once the implementation process is complete and ongoing support commences

Maintain and report on KPIs and resourcing needs for the implementation process to internal leadership

Work closely with engineering to relay customer feedback and ensure the implementation process adapts to product updates

Serve as an escalation point for high-priority implementations working directly with customers to resolve complex issues

Identify potential risks during the onboarding process and proactively address them to ensure successful implementation

Manage third party vendor relationships that contribute to the successful implementation of hardware and software solutions


Qualifications

The requirements below are representative of the knowledge, skills, and abilities required to perform the job well:

Bachelor’s degree

PMP certification is preferred

Minimum of 5 years of management and leadership experience

Excellent interpersonal and communication skills

Excellent organizational skills and attention to detail

Strong analytical and problem-solving skills

Ability to function well in a high-paced and at times stressful environment

High degree of competency in project management tools (Microsoft Project, or similar); familiarity with Smartsheet a plus

Highly proficient with Microsoft Suite (Teams, SharePoint, Word, Excel, PowerPoint)




Salary and Benefits

Compensation commensurate with experience

Medical, Dental, Vision, Life and Disability insurance

Retirement plan with company match

Paid time off (PTO)


Ascendo is a certified minority owned staffing firm, we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service or any non-merit factor.

  • Director of Implementation

    6 days ago

    Jacksonville, United States UpTime Solutions - Wireless Condition Monitoring Full time

    Join our team as we strive for excellence and innovation within our industry!Position Summary The Director of Implementation will oversee and manage the implementation of the Company’s solutions and services for its customers. You will lead the installation and technical support teams while playing a pivotal role in managing projects, collaborating with...

  • Ascendo Resources | Director of Implementation | jacksonville, fl

    5 days ago

    jacksonville, United States Ascendo Resources Full time

    OverviewThe Director of Implementation will oversee and manage the implementation of the Company’s solutions and services for its customers. You will lead the installation and technical support teams while playing a pivotal role in managing projects, collaborating with various functions, and ensuring customer satisfaction. The Director of Implementation...

  • Ascendo Resources | Director of Implementation | jacksonville, fl

    6 days ago

    jacksonville, United States Ascendo Resources Full time

    OverviewThe Director of Implementation will oversee and manage the implementation of the Company’s solutions and services for its customers. You will lead the installation and technical support teams while playing a pivotal role in managing projects, collaborating with various functions, and ensuring customer satisfaction. The Director of Implementation...

  • UpTime Solutions

    6 days ago

    jacksonville, United States UpTime Solutions - Wireless Condition Monitoring Full time

    Join our team as we strive for excellence and innovation within our industry!Position Summary The Director of Implementation will oversee and manage the implementation of the Company’s solutions and services for its customers. You will lead the installation and technical support teams while playing a pivotal role in managing projects, collaborating with...

  • Assistant Director of Nursing

    3 weeks ago

    Jacksonville, United States Terrace of Jacksonville Full time

    Purpose of Your Job Position The primary purpose of your job is to coordinate and supervise the nursing care of all residents to ensure that the therapeutic regimen is implemented & documented according to federal, state & local regulations to improve the quality of care and life of the residents. Delegation of Authority As the Assistant Director of Nursing,...

  • Social Services Director for Family Support

    4 weeks ago

    Jacksonville, Florida, United States Diocese of St. Augustine Full time

    The Diocese of St. Augustine is seeking a highly skilled and compassionate Social Services Director for Family Support to lead our team at the Divine Mercy House. As a key member of our staff, you will be responsible for providing guidance, support, and education to our residents, helping them to achieve their personal and professional goals.This is a...

  • PACE - Medical Director

    1 month ago

    Jacksonville, United States Alivia Care - PACE Partners of Northeast Florida Full time

    The Medical Director provides general medical direction and supervision of the medical aspects of care for PACE Organization. The Medical Director is responsible for the delivery and oversight of participant care, clinical outcomes, implementation and oversight of the quality assessment and performance improvement program, utilization management, development...

  • PACE - Medical Director

    3 weeks ago

    Jacksonville, United States Alivia Care - PACE Partners of Northeast Florida Full time

    The Medical Director provides general medical direction and supervision of the medical aspects of care for PACE Organization. The Medical Director is responsible for the delivery and oversight of participant care, clinical outcomes, implementation and oversight of the quality assessment and performance improvement program, utilization management, development...

  • Activity Director-Magnolia Trails Director

    3 days ago

    Jacksonville, United States Capital Senior Living Full time

    Find your joy here, at The Addison of Oakleaf located in the Jacksonville, FL area a 80 apartment assisted living and memory care community.We are in search of a candidate to fulfill our Magnolia Trails unit who has the desire to impact residents lives with engaging activities and provide leadership to caregivers on the unit. We offer a comprehensive benefit...

  • Activity Director-Magnolia Trails Director

    5 days ago

    Jacksonville, United States Capital Senior Living Full time

    Find your joy here, at The Addison of Oakleaf, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage/salary, health and dental insurance, 401k with company match & much more!The Addison of Oakleaf, a premier retirement community in Jacksonville, FL, provides quality care to residents in an assisted living and...

  • Nursing Department Director

    4 weeks ago

    Jacksonville, Florida, United States Vivo Healthcare University Full time

    Nursing Department Director Job SummaryVivo Healthcare University is seeking a highly skilled and experienced Nursing Department Director to lead our nursing team. As a key member of our management team, you will be responsible for planning, organizing, and directing the overall operations of the Nursing Service Department.Key Responsibilities:Assist the...

  • Executive Director

    3 weeks ago

    jacksonville, United States LHC Group Full time

    We are hiring an Executive Director, Registered Nurse RN for our Jacksonville office!The Executive Director serves as the Administrator of the entire home health provider and is responsible for the oversight of the day-to-day operations. This includes: coordinating and completing assigned projects to effectively support the immediate and long range...

  • Executive Director

    3 weeks ago

    Jacksonville, United States LHC Group Full time

    We are hiring an Executive Director, Registered Nurse RN for our Jacksonville office!The Executive Director serves as the Administrator of the entire home health provider and is responsible for the oversight of the day-to-day operations. This includes: coordinating and completing assigned projects to effectively support the immediate and long range...

  • Executive Director

    3 weeks ago

    jacksonville, United States LHC Group Full time

    We are hiring an Executive Director, Registered Nurse RN for our Jacksonville office!The Executive Director serves as the Administrator of the entire home health provider and is responsible for the oversight of the day-to-day operations. This includes: coordinating and completing assigned projects to effectively support the immediate and long range...

  • Executive Director

    2 weeks ago

    Jacksonville, United States LHC Group Full time

    We are hiring an Executive Director, Registered Nurse RN for our Jacksonville office!The Executive Director serves as the Administrator of the entire home health provider and is responsible for the oversight of the day-to-day operations. This includes: coordinating and completing assigned projects to effectively support the immediate and long range...

  • Project Director

    4 weeks ago

    Jacksonville, Florida, United States American Lighting And Signalization, LLC Full time

    American Lighting And Signalization, LLC is seeking a highly skilled Project Director to lead Department of Transportation projects. The ideal candidate will possess a strong background in field operations, leadership abilities, and the ability to manage multiple projects simultaneously. A college degree in business, engineering, or a technical field is...

  • Marketing Director

    1 month ago

    jacksonville, United States SNI Companies Full time

    SNI Companies is looking for an experienced and creative Marketing Director to support our client in the beauty/wellness industry. The ideal candidate will have prior marketing experience within the beauty/wellness industry. Candidates must currently be located in Jacksonville, FL.Starting Salary: $80,000 annually(After capabilities are proven, salary will...

  • Marketing Director

    1 month ago

    Jacksonville, United States SNI Companies Full time

    SNI Companies is looking for an experienced and creative Marketing Director to support our client in the beauty/wellness industry. The ideal candidate will have prior marketing experience within the beauty/wellness industry. Candidates must currently be located in Jacksonville, FL.Starting Salary: $80,000 annually(After capabilities are proven, salary will...

  • Staff Director

    1 month ago

    Jacksonville, Florida, United States Aqui Lime Full time

    Job OverviewJob OverviewSTAFF DIRECTORAqui Lime is seeking a seasoned Staff Director to lead our culinary crew. The ideal candidate will have experience managing teams of 30-50 personnel and a passion for fostering a positive work environment.Key ResponsibilitiesDevelop and implement staffing strategies to meet business needs.Collaborate with Human Resources...

  • Arkansas Connections Academy

    3 weeks ago

    Jacksonville, United States Nevada Connections Academy Full time

    Description Position Summer Arkansas Connections Academy seeks a dynamic, visionary leader and change agent to serve as its next Executive Director. This position ensures all students receive a personalized learning plan by implementing a distance education instructional program with fidelity. The Executive Director is responsible for establishing an...