Application Support Team Lead

5 days ago


Dallas, United States Insight Global Full time

Title: Application Support Team Lead

Location: Hybrid in Dallas, TX

Duration: 12 month contract + extensions or possible perm

Pay Rate: $65.00-$82.00/hr


Required Skills and Experience

10+ years of experience in IT with progressive leadership responsibilities and in application support

Experience with SQL (and SQL databases) as well as Powershell for query handling and automation purposes

Experience with Azure Kubernetes Services/AKS

Experience troubleshooting applications written in .Net/Microsoft (does not need to know how to code, but have a good understanding of code structure from a support perspective)

Experience with ITIL Ticket Management/ITSM

Experience with ServiceNow for managing/tracking/reporting support tickets


Job Description

An employer in Tampa, Florida is looking for an Application Support Team Lead in Dallas, Texas. This person will:

Have 80% of their working day consist of leadership tasks, 20% hands-on work in application support- they will be working side-by-side with their L3 Support team members. They will help them analyze and spread the work across the team as well. They will be managing about 8-15 people. This will vary as the team works very cross functionally.

Enforce and monitor Service Level Agreements (SLAs), ensuring alignment with organizational needs and objectives while keeping team aligned with these expectations with stakeholders.

Provide end-to-end support for applications under their supervision, assisting in troubleshooting issues to ensure quality control across the team.

Manage application support within Microsoft Azure PaaS and IaaS (this will be on virtual machines, databases, and networking components)

Create and troubleshoot SQL queries, manage database interactions, and apply PowerShell scripting as needed.



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