Information Technology Support Specialist

1 week ago


Clarion, United States EPITEC Full time

First Shift Position

  • Start Time: Flexible start between 7/8 AM
  • Metatarsals: Required on the first day
  • Visa Sponsorship: Not available now or in the near future
  • Work Environment:
  • Office area is climate-controlled
  • Shop floor is not climate-controlled
  • 60% shop floor work, 40% desk work
  • Additional Tasks: May be asked to assist with using a lift and working 15-20 feet off the ground (not mandatory if unable to assist)


Job Description

The Computer Support Associate provides basic day-to-day operational support for a computing environment (e.g., computer center, unit computing, community of users), following established procedures to ensure smooth operations. Support activities require some technical background but are strongly administrative in nature. Typical examples include managing onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server/network teams. Additional responsibilities include supporting conference rooms, asset lifecycle management, and computer deployments for unit customers.


Standard Processes/Operations:

  • Imaging computers
  • Replacing printer toner
  • Disposing of outdated assets
  • Resolving trouble tickets from ServiceNow queues


Documentation:

  • Updating assets in Asset Center
  • Following KB articles for problem resolution
  • Adhering to unit-specific processes


Communication:

  • Effective email communications
  • Creating and maintaining basic documents/records (e.g., contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance, or other service records)
  • Handling standard facilities administration requests


Problem Recognition and Resolution:

  • Identifying problems with supported processes/operations
  • Resolving problems with pre-established and documented solutions
  • Reporting issues outside the scope of established procedures


Maintenance:

  • Scheduling routine equipment maintenance
  • Ordering supplies
  • Monitoring inventory
  • Updating data records
  • Interacting with suppliers


Technical Support:

  • Understanding basic printer operations (e.g., replacing toner and pickup rollers)
  • Troubleshooting by following KB articles to resolve end-user tickets


Technical Knowledge:

  • Computing and networking concepts and fundamentals (Windows operating systems)
  • Computer security policies and general knowledge of computer security concepts


Software Proficiency:

  • Standard desktop applications (e.g., Microsoft Office)
  • Intranet and internet functions


Experience:

  • 1 year or more IT experience preferred
  • Recent college graduates will be considered


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