Senior Consultant

3 days ago

Houston, United States MRE Consulting Full time

Join a team of highly technical individuals in a fast-paced, challenging environment. We are seeking an experienced IT consulting engineer with 5+ years of experience designing, implementing, and managing cloud and on-premises technologies. While at MRE, you will have the chance to support and improve our IT operations and help grow our technology customer base. This is a fantastic opportunity for someone who currently has experience working for an MSP and wants to work with leading edge Microsoft technologies and solutions. Candidates for this position should be self-motivated, hands-on, and technically oriented with a demonstrated understanding of customer service and IT processes.


Qualifications

  • Bachelor’s degree or equivalent experience (CS or MIS is preferred)
  • 5-7 years’ experience supporting and implementing technology solutions
  • Microsoft Certified: Azure Administrator Associate AZ-104, Azure Fundamentals AZ-900, VMware VCP 6, or equivalent certifications
  • Thorough knowledge of and willingness to learn new technologies
  • Ability to design and architect solutions and develop and present technical proposals
  • Ability to communicate strategies and best practices during design and implementation
  • Fundamental knowledge of project methodologies
  • Proven experience supporting Microsoft O365/Azure as well as other third party supported applications
  • Proven experience supporting Microsoft Solutions and knowledge of licensing through a Cloud Solutions Provider (CSP)
  • Leading, managing, and supporting Azure Architecture
  • Ability to support Azure AVD cloud computing environments
  • Ability to build Azure networks and related items such as VNet Gateways, peering, landing zones
  • Ability to manage and support both on-premises Active directory and Entra
  • Automation of processes from technologies such as power apps
  • Programming language python, JSON, C++ etc.
  • Intune/Autopilot configuration management and policy creation
  • Ability to support and manage storage solutions and Architecture
  • Knowledge of and ability to manage and support VM technologies VMware/Hyper-V
  • IOS / Apple MDM
  • Windows OS experience
  • Windows server OS experience
  • Windows Migration and upgrade tactics
  • BCDR strategies and implementation
  • Linux experience of current LTS supported platforms
  • API Integration
  • SQL and database experience
  • Some Project management experience
  • RMM experience
  • Relevant experience using ticketing systems such as (ConnectWise, HaloPSA, Jira, Freshdesk, etc.)
  • Knowledge of network architecture including (Cisco, SonicWALL, Azure)
  • Knowledge of storage architectures and systems including SAN administration, storage, and server virtualization (Hyper-V and VMware) and consolidation
  • Disaster recovery strategy, planning and administration (both on and offsite/cloud)
  • Demonstrated abilities preparing documentation and training materials


Preferred Characteristics

  • Out-of-the-box thinker with the ability to understand client’s technology needs and present cost-effective technology solutions and recommendations
  • Willing to participate on special projects while managing individual tasks
  • Ability to recommend and implement tools necessary to improve service delivery and quality
  • Previous experience within a consulting organization or providing similar services internally
  • Experience with pre-sales and post-sales support within a customer facing professional services organization
  • Experience with working in an IT Service Management ticketing system such as ConnectWise
  • Ability to deliver technical documentation such as bill of materials, statements of work, as-builts, and topology diagrams
  • Experienced troubleshooting networking and connectivity issues
  • Experienced with IT asset tracking systems
  • Proven experience meeting client’s business objectives
  • Experience managing escalation of client issues in a timely manner
  • Detail oriented with a focus on time management
  • Excellent written and verbal communication skills
  • Must be a team player with outstanding customer service skills


Essential Functions

  • Provide help desk escalation support as described above
  • Proficiency in English
  • Advanced troubleshooting and multi-tasking skills
  • Ability to deal with stress and time sensitive matters
  • Availability on nights, weekends and holidays as required by client needs
  • Availability to work in-office for managing and collaborating with IT help desk teams
  • Ability to collaborate and provide mentorship as a subject matter expert with the team
  • Communicate via email, phone, Teams and in-person
  • Willing to commute to client sites (less than 20% travel)
  • Some on-call support will be required


We are NOT accepting recruitment agency or third-party inquiries for this position.

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