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Front Desk Associate

4 months ago

Round Rock, United States Maxwell Locke & Ritter LLP Full time

Front Desk Associate (In-Person)

Department: Support

Location: Round Rock, TX


Who We Are

Maxwell Locke & Ritter LLP is the largest locally owned accounting firm in the greater Austin area. We’re known for offering exceptional work-life balance and our dedication to our people, our clients, and our community. We’ve been named Accounting Today's "#1 Best Mid-sized Accounting Firm to Work For” in the US three of the past five years, with a 2nd place ranking in 2020.


What Sets Us Apart

We’re redefining what it means to work in public accounting by:

  • Instilling the belief that “No success at work is worth failure at home,” while recognizing everyone’s version of “home” is unique to them
  • Leaning on our core values and showing genuine care and concern for one another
  • Empowering our people to do what’s best for them, while providing exceptional client service
  • Cultivating an environment that allows our people to thrive personally
  • Investing in the professional growth of our people

Want to see it for yourself? Check out our Instagram (@maxlocrit) and watch this video to learn about the employee experience at ML&R.


What You'll Be Doing

As administrative assistant, you will work with the support team to provide a variety of administrative services necessary to keep a professional services firm functioning. You will work as part of our front desk team to support the firm’s team members and clients in our Round Rock office. This is a full-time, non-exempt position. Overtime may be occasionally required during peak periods.


Responsibilities for this role include, but are not limited to the following:

  • As part of our front desk team, you will assist with the following duties:
  • Ensure that the office is clean and ready for guests at all times
  • Answer and direct incoming phone calls
  • Welcome and direct any visitors or clients
  • Administer parking validations
  • Receive and distribute incoming mail and deliveries
  • Process outgoing mail, including taking certified mail to the post office as needed
  • Facilitate courier deliveries
  • Monitor and distribute e-faxes
  • Respond to email requests in a professional, timely manner (individual and shared inbox)
  • Communication to employees regarding office procedures and relevant building updates and announcements as needed
  • Coordinate food deliveries for various internal and client meetings and assist with catering setup and clean up as needed
  • Order and stock office and break room supplies
  • Coordinate building access for employees, including requesting and deactivating access cards
  • Vendor coordination, building management, and maintenance as needed, including requesting vendor access and coordinating with vendors to obtain current certificates of insurance
  • Data entry and management
  • Assist all associates, partners, and clients by providing a variety of administrative support including regular assigned duties and other tasks as assigned
  • Provide backup to other support team members as needed, including occasional backup for our Downtown Austin front desk
  • Participate in support team meetings and contribute to ongoing process improvement


Our Commitment to DEI

As a firm that embraces people from different backgrounds, we encourage applications from diverse candidates. Maxwell Locke & Ritter is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion at all levels of our firm. To support this endeavor, our DEI committee focuses internal efforts on awareness, recruitment, and outreach.


Maxwell Locke & Ritter LLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


What We Offer:

  • PTO: 22 days (increases with firm tenure) plus 8 paid holidays and 2 floating holidays
  • Paid parental leave and paid bereavement leave
  • Annual bonus through profit-sharing plan
  • 401(k) plan including profit-sharing contribution
  • Insurance: medical insurance (cafeteria plan including medical and dependent care flexible spending accounts), dental insurance, vision insurance, term-life and accidental death and dismemberment insurance, short-term disability, long-term disability
  • Employee assistance program
  • Continuing professional education
  • Many more perks and benefits

(Employees must work a minimum of 30 hours a week to be eligible for the following benefits: Medical, Dental, Vision, Health Savings Account, Limited Purpose Medical Flexible Spending Account, Full Medical Flexible Spending Account, and Dependent Care Flexible Spending Account, Term Life and AD&D, Long-term Disability and Employee Assistance Program.)


What We’re Looking For:

  • 2-3 years of relevant work experience (Experience at a CPA or professional services firm is a plus, but will consider other in-person customer service/hospitality experience coupled with administrative skills)
  • High school diploma or equivalent
  • Ability to work in-person at our Round Rock office from 8am – 5pm, Monday through Friday
  • Proficiency with Microsoft Office Suite and Adobe Acrobat
  • Experience with database management (Salesforce and CCH Axcess experience is a plus)
  • Highly motivated team player
  • Ability to demonstrate friendly and professional demeanor to associates, partners and clients at all times
  • Superior organization and project management skills with proven ability to be detail-oriented, appropriately prioritize tasks and meet deadlines
  • Strong verbal and written communication skills
  • Ability to work well both independently and with others to help accomplish the overall mission and goals of the firm
  • Ability to provide a high level of customer service
  • Ability to adapt to changes in the work environment, including managing competing demands and dealing with frequent change, interruptions, or unexpected events
  • Excellent problem-solving skills
  • Ability to maintain a high level of confidentiality