Business System Analyst

5 days ago

Lake Stevens, United States iMatch Technical Services Full time

Business Systems Analyst

Hybrid 3 days/week in Lake Stevens, WA


About the Role

As a Business Systems Analyst for D365, you will be responsible for providing incident management support and implementing enhancements for the Microsoft Dynamics 365 platform. You will work closely with business users and technology teams to troubleshoot, resolve, and prevent issues that affect the functionality and performance of the D365 applications, as well as develop and implement system improvements. You will also document incidents, root causes, and solutions, while offering recommendations for platform enhancements and best practices.


Responsibilities:

  • Analyze, diagnose, and resolve incidents related to the D365 platform
  • Coordinate with the business users, and IT teams, to ensure timely and effective resolution of incidents and small enhancements, minimizing the impact on the business operations.
  • Monitor and report on the incident management metrics, such as incident volume, severity, resolution time, and customer satisfaction.
  • Document the incident details, root causes, and solutions, and maintain the incident management database and knowledge base.
  • Provide incident management support for the D365 platform enhancements, upgrades, and migrations.
  • Identify and implement preventive measures and best practices to reduce the occurrence and severity of incidents.
  • Provide training and guidance to the business users and IT teams on the D365 platform functionality and incident management processes.
  • Provide comprehensive support throughout the project lifecycle, from requirements gathering and documentation to testing, deployment, and post-implementation evaluation.


Requirements:

  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
  • 5+ years of experience in business systems analysis, incident management, or related role.
  • Strong knowledge and experience with the Dynamics 365 platform, with a focus in Finance, SCM or WMS
  • Strong analytical, problem-solving, and troubleshooting skills.
  • Excellent communication, collaboration, and customer service skills.
  • Ability to work independently and as part of a team.
  • Ability to work under pressure and prioritize tasks.
  • Certification in Dynamics 365 or ITIL is a plus

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