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Client Services Coordinator

4 months ago

Raleigh, United States SPECTRAFORCE Full time

SPECTRAFORCE is looking for an energetic and driven Client Services Coordinator to join our growing team in Raleigh.


The Client Services Coordinator will work closely with the designated CS team overseeing our client accounts. This role is responsible for supporting various aspects of the interview process, including assessing candidates’ qualifications and suitability for open positions, and making hiring recommendations. Additionally, this position assists with identifying opportunities for revenue expansion within our existing accounts.


A Day in the Life:

  • Conduct candidate phone and/or video screenings, interview prep and debrief, as well as coaching of candidates.
  • Independently review and qualify candidate resumes based on qualifications gained during client intake calls.
  • Create interview packets, review interview schedules, and request interview feedback.
  • Assist with scheduling and note-taking for supplier calls, as well as coordination of interview days and job fairs.
  • Facilitate negotiations of pay and margins based on candidate’s and client’s expectations.
  • Follow standard operating procedures for client and update internal/HRIS systems accordingly.
  • Coordinate with Onboarding Team to provide background check updates to candidates while contributing to strong and consistent candidate engagement.
  • Track and monitor client metrics to determine creative ways to improve processes for success.
  • Conduct quality audits of delivery-team work performance to determine effectiveness of communication and areas of improvement.
  • Seek out prospective business opportunities with existing clients.
  • Utilize direct manager contacts to coordinate meetings for hiring managers to engage with account executives.
  • Foster strong relationships with key stakeholders within existing accounts to understand their evolving needs.
  • Act as a liaison between clients and internal teams to ensure seamless service delivery.
  • Collaborate closely with the client services team to identify opportunities for revenue growth within existing accounts.
  • Assist other team members as needed and perform other duties assigned.


You Proudly Possess:

  • High School Diploma/GED (Bachelor's preferred)
  • Minimum one (1) year customer service experience
  • Strong work ethic and ability to work in a fast-paced, rapidly changing environment
  • Excellent written and verbal communication
  • Excellent organizational and time management skills


We’re Proud to Claim:

Since the start, SPECTRAFORCE has achieved a very strong growth trajectory and over the last 5 years we’ve been ranked as one of the Top 25 “Fastest Growing Staffing Companies” in the US. The excitement certainly isn’t stopping now and we’re proud to say the upcoming year has significant growth forecasted making this a perfect time to join our team. Some excitable details that come with the SPECTRAFORCE name include:

  • Flexible schedule to accommodate to your life
  • Unlimited PTO (and we really mean it – no guilt trips when you’re out, starts your 1st day)
  • A fully supported team with training and resources
  • A leadership team who cares and values your opinion
  • Internet, cell phone and gym membership reimbursements (monthly)
  • Lucrative benefits beginning on the 1st of the month following start date


SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation.