End User Computing Specialist

Job Summary The End User Computing Specialist will be responsible for the delivery of internal and external customer facing technology services. This position will participate in a team charged with delivering high-quality, cost-effective services including client computing hardware and software support as we evolve into the modern workplace. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person or remotely) in a timely and accurate fashion and provide end-user assistance where required.Essential Job Functions Delivery of End User Computing (EUC) technologiesProvide level 2 support and act as escalation point for service desk and other IT teamsPerform systems analysis and consult with users to determine hardware, software or system specificationsPerform analysis, diagnosis, and resolution of complex problems recommending and implementing corrective solutionsThe design, development, documentation, analysis, creation, testing or modification of computer systems or programs based on and related to user or system design specificationsAutomate and streamline current processesDocument repetitive and predictable activities in order to shift workloads to first level teamsInstall, configure, test, maintain, monitor, and troubleshoot end-user workstations, laptops, printers and related hardware and software to deliver required service levelsAssist with setting up for town halls and resolving any issues associated with A/VWork with vendors to resolve issues and provide technology solutions to usersHardware lifecycle managementProvide timely verbal and written communications as required with users, vendors, and staffHelp train and assist employees, establish/build and grow self-service solutionsEnsure standards are met and maintained through the implementation of automated and/or manual tools and related reportingOther duties as directed by managementDuties, responsibilities, and activities may be assigned or changed from time to time.Minimum Qualifications A Bachelor’s Degree in Computer Science, Management Information Systems, or Information Studies and industry certifications or equivalent work experience, preferably in a large corporate environmentExperience deploying and supporting Windows workstation environments including Active DirectoryExperience installing, troubleshooting and administration of Microsoft 365 and other common business applicationsExperience with configuring and troubleshooting desktop and laptop hardwareExperience with end user workstation management platforms such as Microsoft Endpoint Configuration Manager and IntunePrevious experience supporting end users in a Citrix Workspace environment a plusExperience with configuration and administration of Mac and other Apple products a plusWorking knowledge of network protocols such as: TCP/IP, DNS, DHCP, WINS, and SMTPAbility to develop technical documentation for training and end user procedures presenting ideas in user-friendly languageStrong customer service orientation with the ability to maintain a customer service focus while juggling multiple tasks and prioritiesAbility to adapt and work with people from multiple sites and countriesAbility to constantly adapt to a fast paced, ever changing technology landscape filled with smart phones, virtual desktops, and a wide array of desktop computing hardware/softwareAbility to deliver under pressure and cope with a demanding workload often operating to tight deadlinesExcellent oral and written communications skills are necessary, as well as the ability to interact in a team-oriented, collaborative environmentDetail oriented, outgoing, and comfortable working with all levels of corporate personnel and possessing the ability to learn quickly and manage multiple prioritiesExcellent problem solving and troubleshooting skillsAbility to manage multiple priorities as well as flexibility to adapt to change with new systems and methods while working in a team environment.Working Conditions Sitting for extended periods of timeDexterity of hands and fingers to operate a computer keyboard, mouse and to handle other computer componentsLifting and transporting of moderately heavy objects, such as computers and peripheralsIn addition to regularly scheduled hours and responsibilities, IT staff and management are frequently required to assist on special projects and emergencies. This includes, but is not limited to, regularly scheduled evening or early morning maintenance and emergency response at any time (24x7x365). These additional responsibilities are an essential function of the job and are required to ensure continuous operations and minimize disruption to end-users.** This is a full-time, W2 position with Hub Group – We are NOT able to provide sponsorship at this time ** Salary: up to $56,700This is an estimated range based on the circumstances at the time of posting, however, may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demandBenefitsWe offer a comprehensive benefits plan including:MedicalDentalVisionFlexible Spending Account (FSA)Employee Assistance Program (EAP)Life & AD&D InsuranceDisabilityPaid Time OffPaid HolidaysBEWARE OF FRAUDHub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mindHub Group will never solicit money or credit card information in connection with a Hub Group job application.Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.Hub Group job postings are posted on our career site: https://www.hubgroup.com/careersAbout UsHub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $4 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com