Datacenter Technician

Data Center Technician - Level 4

Location: Phoenix, AZ or Dallas, TX

Duration: 12/1/2024 through 4/30/2025 with extensions

Shift Options:

• A Side (Sunday-Tuesday, and every other Wednesday)
• B Side (Thursday-Saturday, and every other Wednesday)

Description:

• Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, and standard protocols.
• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Applies advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues.
• Decommissions hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures.
• Verifies security compliance for decommissions. Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units and Technician Leads.

Requirements:

• High school diploma, GED, or equivalent and basic knowledge of computer hardware components
• 5+ years’ experience supporting IT equipment or related technology.
• Previous experience working in a data center environment.
• Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word).
• Flexibility to work non-standard business hours that may include weekends and/or holidays