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Senior System Application Engineer

4 months ago

Teaneck, United States Hanwha Vision America Full time

Job Description:


Hanwha Vision America seeks a highly experienced System Application Engineer to join our support team. In this position, you’ll be responsible for post-sales incidents and problem escalation, focusing on identifying root causes and providing resolutions in complex environments. You’ll also ensure proper testing, documentation, and deployment of workarounds and fixes, in addition to training the support team on how to resolve related incidents in the future.


Key Responsibilities:

  • Technical
  • Reproduce, document, and report product issues escalated from technical support or Field Applications Team to Product Managers
  • Writing Sample required
  • Test, document, and deploy workarounds for fixes in development
  • Update and manage the issue log
  • Own complex support cases for business-critical customers
  • Training
  • Serve as Subject Matter Expert regarding the Hanwha Vision product line,
  • Providing Product training to the Technical Support Team, focusing on best practices in troubleshooting and product configuration


Requirements:

  • Previous Experience in customer/end-user-facing roles
  • Ability to travel on short notice Travel (15-25%)
  • Excellent understanding and troubleshooting capabilities of intricate network-based security systems
  • Proven Aptitude in Root Cause Analysis
  • Excellent ability to communicate complex ideas both verbally and in writing
  • Certifications in
  • CCNA/CCNE/Network +
  • Linux +
  • ASW or other Cloud Certification
  • In-depth knowledge of Incident and Problem management
  • Self-motivated and proven time management capabilities
  • 3-5 years’ experience supporting IP-based security systems or relative industry preferred