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Community Manager
1 month ago
Fairstead has an exciting opportunity for one of our properties, and we are looking for an Assistant Property Manager with an affordable housing background to join our team The Assistant Property Manager assists and supports the planning, implementation, and management of the property's daily operations. They also help manage on-site activities and the property's overall performance and perform various administrative, financial, and resident relations duties.
RESPONSIBILITIES:
- Assists the Property Manager in ensuring compliance with all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook.
- Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
- Assists in preparing the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews.
- Documents lease violations and coordinate evictions.
- Respond promptly to questions, complaints, and requests and take appropriate action to resolve and address service issues, promoting resident satisfaction and retention.
- Ensures the property’s maintenance team members respond and complete resident service requests.
- Assisting tenants with requests, questions, problems, and complaints.
- Alerting staff of move-ins, move-outs, and any emergencies.
- Provide excellent customer service and display a courteous and professional attitude towards all residents and visitors.
- Responsible for regularly tracking arrears and following up with tenants per the company policy.
- Oversee the lease renewal program for an appropriate retention rate.
- Works within the house legal team to track the status of rent payments.
- Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.
- Create purchase orders in Yardi.
- Answer phone calls, messages, and emails promptly, within a few hours, but never exceed 24 hours.
- Perform or assist with any operations as required to maintain workflow and meet schedules.
- Perform other duties as needed.
BENEFITS:
- Generous employer contribution for Medical and Dental through United Healthcare.
- Employer Paid Vision Plans.
- Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
- 12 paid Holidays.
- 15 days of PTO.
- 7 Sick days.
- Employer Paid Life Insurance.
- Flexible Spending Account.
- Nationwide Pet Insurance.
- Disability Insurance.
- Laser Correction Discount.
- Employee Discounts on appliances, apparel, and more.
QUALIFICATIONS:
- To perform the job successfully, the following skills and/or experience are required to qualify for the position.
- Three (3) years of experience in affordable housing leasing or property management.
- Knowledge and experience in the local residential market.
- Experience with EIV and Yardi.
- Proficient in Microsoft Office Suite.
- Strong written and verbal communication skills.
- Great Customer Service skills.
- Able to learn and work with property management applications.
- Quick learner with a great attitude.
OVERVIEW:
Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities nationwide. Headquartered in New York, with offices in Colorado, Florida, and Maryland, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 17,000 units under management. Our commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management.
Our mission is to provide high-quality housing to all, regardless of income. We accomplish this through an empathetic and innovative approach and by leveraging our interdisciplinary platform as an investor, developer, owner, and operator. With a long-term commitment to our residents, communities, and partners, our team stands out by:
- Listening to and understanding the needs of residents, communities, partners, and stakeholders alike.
- Developing and preserving high-quality, sustainable, affordable housing.
- Creating a positive social and environmental impact within the properties and communities we serve.
Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy, which shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation commensurate with experience, location, and other market benchmarks.
Fairstead’s Core Values:
- Empathy
- Innovation
- Entrepreneurship
- Determination
- Integrity
