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Conference Event Manager

4 months ago

Cambridge, United States Verigent Full time

Job Title: Conference Technology Specialist

Location: Cambridge, MA (on-site)

Duration: Permanent, Direct Hire

Salary: $90-115,000 (or higher/negotiable based on experience)


Summary:

The Conference Technology Specialist will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support at customer site(s) with the end goals of delivering a world-class Customer Service experience.


Responsibilities:

• Manage services in support the conference team.

• Manage conference rooms/auditoriums/event space

• Act as a liaison to produce events and maintain a high level of communication between all necessary departments, support staff and vendors.

• Ensure a smooth flow from the initial consultation to the final layout.

• Oversee and follow up on all production components and logistics from beginning to end.

• Manage, maintain, and update the event software, documents, and timelines.

• Assist in walk through by taking measurements, notes, and photos.

• Liaise and negotiate with vendors for the client to offer the most cost-effective solutions to stay in budget and maximize profitability.

Coordinate production meetings and installation meetings for all departments involved and provide follow ups to ensure all are keeping to tasks and deadlines.

• Confirm Staffing, Run of shows, equipment, drivers.

• Be the point person for troubleshooting and ensuring event is executed as planned.


Additionally, execute on the following responsibilities as needed:

• Operate and maintain event spaces / auditoriums.

• Provide technical support and subject matter expertise concerning all aspects of event spaces/auditoriums, equipment, and functionality.

• Maintain auditorium integrity through appropriate equipment/cable maintenance.

• Escalate housekeeping issues to appropriate parties.

• Ensure compliance with safety standards.

• Perform, during conference set up, third level problem determination & resolution (microphones checks, remote controls, control systems, cable management, etc.) as necessary according to client guidelines.

• Set up, testing, operation, and tear down of audio visual (AV), video conference equipment and room ambience equipment (lighting, etc.), if required for events. Ensure equipment is stored appropriately.

• Maintain control booth areas to ensure they are clean, safe, and organized.

• Provide Technology Support for all aspects of the meeting or event including Audio Conferencing, Video Conferencing, audio & video patching, switching, projection, PC collaboration, webcast, lighting, staging, special needs, media, recording, bridge operations- All technology in the run of show document.

• Provide end to end support of the technology and the event.

• Provide End User Training, Troubleshooting, Opening Tickets and Assigning them to the correct teams, escalating issue when needed, complete management of an issue until resolution.

• Create, update, & resolve trouble tickets as assigned as well as monitoring of ticket queue.

• Resolve issues quickly and according to defined processes.

• Conduct testing prior to event.

• Follow Process in Run of Show Documents, Checklists, standards.

• Plan and participate in pre-event testing sessions, document results, and ensure contingency plans are established and implemented prior to event.

• Manage & deploy client provided spares as required.

• Create Statements of Work

• Coordinate activities with other Client groups as required.

• Liaise, recommend, plan, and execute all event spaces / auditoriums-based events and meetings, in collaboration with the client.

• Interact in person, by phone, &/or e-mail directly with client management & end-users as part of the Event Services Team.

• Ensure high quality customer service levels at all times.


Preferred Qualifications:

• Minimum of 3-5 years of audiovisual integration and/or service experience.

• Formal education in Electronics or related field.

• The following training certifications:

• AMX Intro to Networking for AV Professionals

• AMX Programmer I

• Crestron Professional Installation

• Essentials of Crestron Programming Certification

• Extron AV Associate Certification

• InfoComm Quick Start to the Audio-Visual Industry

• InfoComm CTS General Certification


Benefits:

• Medical benefits, including vision and dental.

• Paid holidays, sick days, and personal days.

• Enjoyable and dynamic company culture.

• Training and professional development opportunities.