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Director Call Center Operations
4 months ago
Call Center Director position is available that is a FULL TIME opportunity that is requiring 3 days onsite/week in Morris Plains, NJ.
Some highlights of the role -
-Background in health insurance, medical or dental preferred
-Will be responsible for ensuring an exemplary, frontline customer experience for our customers (members, providers, DDWI and brokers) that meets or exceeds SLA’s and metrics
-Develop and implement strategic plans to optimize call center performance and align with organizational goals and SLA of key accounts.
-Lead supervisory team to oversee day-to-day operations, ensuring seamless and efficient call center activities.
-Strong working knowledge and understanding of call center operational functions, including IVR technology, forecasting, metrics and other contact center software
