Customer Service Representative

1 week ago

Cincinnati, United States The Porch Swing Company Full time

Are you passionate about providing exceptional customer experiences? PorchToPatio, LLC is looking for a confident and skilled Customer Support Specialist who thrives in a remote environment and is eager to immerse themselves in our company’s products and services.


As the frontline ambassador for PorchToPatio, you’ll play a vital role in delivering top-notch support through phone, email, and live chat. We're committed to fostering a collaborative, results-driven team dedicated to continuous improvement.


Hours:

11:30 AM - 8:15 PM EST (with a 45-minute lunch break)


Benefits:

  • Medical reimbursement plan after 90 days
  • Employee discount
  • Paid time off after 90 days
  • Annual performance bonuses
  • Work-from-home flexibility


Key Responsibilities:

  • Provide best-in-class customer support, demonstrating exceptional communication and relationship-building skills.
  • Troubleshoot and resolve inquiries with empathy and efficiency across phone, email, and live chat.
  • Navigate and utilize multiple software tools, including reporting tools and Excel, to manage day-to-day operations and resolutions.
  • Consistently exceed customer satisfaction, efficiency metrics, and resolution targets.
  • Collaborate with team members to maintain a positive, engaging, and productive work environment.
  • Participate in projects, including updates to our industry-leading website and processes.


Requirements:

  • Strong customer service skills with the confidence to handle various inquiries and provide timely solutions.
  • Comfort working remotely, with a reliable workspace and self-motivation to stay productive.
  • A passion for learning about our products, services, and industry to better serve our customers.
  • Excellent communication and relationship-building skills, particularly over the phone.
  • Reliable attendance and adherence to a set schedule.
  • Ability to learn and utilize online tools, including email platforms, knowledge bases, reporting tools, and performance trackers.
  • Familiarity with Excel and reporting tools.
  • A customer-first mentality and a commitment to teamwork.


Job Details:

  • Job Type: Full-time
  • Pay: From $18.00 per hour
  • Expected Hours: 40 per week


Benefits:

  • Paid time off
  • Parental leave
  • Work-from-home flexibility


Shift:

  • 8-hour shift (day shift)


Application Question:

What does customer service mean to you?


Work Location: Remote


If you’re passionate about delivering exceptional service, thrive in a remote work setting, and are excited to dive into our world of products and customers, we’d love to hear from you. Apply today and become part of our dedicated team

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