Bilingual Customer Service Representative

4 days ago


Blue Island, United States State Farm Agent Full time

Customer Service Representative - State Farm Agent Team Member


Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents are entrepreneurs that market only State Farm insurance and financial service products.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.


Desired qualities include:


Ethical and Honest

Must have applicable license or must obtain applicable licensing requirements.

Excellent communication skills - written, verbal and listening

Excellent interpersonal skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Able to learn computer functions

Experience in a variety of computer applications, particularly Windows

Pride in getting work done accurately and timely

Ability to work in a team environment

Ability to multi-task

Provide timely and thorough activity reports to agent

Ability to effectively relate to a client

Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams

Bilingual - Spanish preferred

Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

Responsibilities:

Establish customer relationships and follow up with customers, as needed.

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Maintain a strong work ethic with a total commitment to success each and every day.


As an agent team member, you will receive:

Salary plus commission/bonus

Health benefits

Dental benefits

Profit sharing

Paid time off (vacation and personal/sick days)

Valuable experience

Growth potential/Opportunity for advancement in my office

Job Type: Full-time


Pay: $20.00 - $25.00 per hour


Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift
  • Morning shift

Work Location: In person




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