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Regional Operations Manager

4 months ago

Charlotte, United States SouthernCarlson Full time

WHO WE ARE

We are SouthernCarlson, and our foundation of service and commitment began in 1947. We have the broadest selection of high-quality products from leading suppliers in the industry along with tool repair services to keep businesses running. We provide expertise in both the products we offer and the solutions we propose. SouthernCarlson is The Contractors Choice™ for professional-grade tools, fasteners, jobsite supplies and expert service.


OUR PROMISE MEANS MORE™

  • Respect - We build relationships on trust, collaboration and kindness while taking the time to learn, grow and celebrate wins together.
  • Integrity - We go above and beyond to help customers and employees and do what we can to help resolve issues.
  • Teamwork – We support and encourage each other while working together to ensure each customer has a top-notch experience.
  • Family Environment – We are a nationwide company with small business locations that provides a family-like environment.


The Regional Operations Manager plays an essential role in growing the business, continually improving profitability, and driving operating efficiencies. This position requires a customer service-oriented individual to handle and manage a variety of responsibilities within the branch locations in the assigned region. This involves working collaboratively with the branch/store managers within the region. The region includes locations across the states of North and South Carolina. Must be willing to travel approximately 2 weeks/month and flex more/less as business needs arise/decline.



AREAS OF RESPONSIBILITY INCLUDE:

  1. Human Resource Management
  • Hire, develop, retain, motivate, coach and direct the activities of Branch/Store Managers.
  • Utilize management systems and tools to maximize support staff productivity.
  • Coach Branch/Store Managers and actively participate in the hiring and termination process.
  1. Financial Management
  • With the Regional Sales Managers, take full responsibility for the profitability, growth and return on assets of stores within the area.
  • Monitor the Region’s profitability by reviewing monthly profit and loss statements.
  1. Operations Management
  • Regularly visit each of the locations within the Area to monitor and support operations personnel.
  • In conjunction with the Divisional Operations Manager, develop and implement processes to improve operation efficiency/effectiveness and increase customer satisfaction.
  • Work with store managers to oversee and properly maintain the region’s inventory levels and truck delivery fleet.
  • Maintain expert level of product and service knowledge and coach staff appropriately in product and service-related issues.
  1. Sales Support
  • Monitor and manage inside sales efforts including tele-sales calls to house accounts.
  • Accompany Sales personnel on account calls to the Region’s key customers and participate in related sales meetings.
  • Work closely with the Sales personnel to contribute to sales and marketing strategies within the Region.
  1. Other managerial, administrative or customer support activities as requested or required.


KNOWLEDGE, TRAINING & EXPERIENCE

  • Minimum of two years of customer service experience with proven track record of successfully servicing customer accounts
  • Three or more years of management experience
  • Experience in same or similar industry highly desired
  • Outstanding leadership and coaching skills
  • Superior customer service skills
  • Excellent organizational skills and attention to detail
  • Able to communicate effectively with all levels of personnel including customers
  • Able to maintain poise in conflict situations
  • Strong business acumen with an ability to understand and communicate company’s business marketplace and value proposition
  • Discretion in dealing with confidential information
  • Proficient with Microsoft Office applications including Word and Excel
  • Ability to travel throughout the region on a regular basis


Notice: Offer for this position is contingent upon the completion of a satisfactory background check and a satisfactory drug test.


WE ARE AN EQUAL OPPORTUNITY EMPLOYER SouthernCarlson Inc.® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, training and compensation.