Desktop Support Analyst
3 weeks ago
Client: Apex Systems
Location: Buffalo Grove, IL
Duration: 3 Month Contract
Desktop Support Analyst
Description
Responsible for executing specific technology assignments related to support, maintenance, analysis and troubleshooting of end user technology, at the home office location. Provide exceptional customer service and training to end-users as requested. Document all work done in our ticketing system. Manage printers including troubleshooting, setup, installation, and maintenance. Support conference room equipment and mobile devices (i.e., smart phones and tablets).
Job Duties:
- Accepts and/or creates support tickets and works to resolve application, pc system, and various other technology issues.
- Troubleshoots pc hardware, places warranty calls, and performs minor hardware repair and maintenance.
- Collaborates and provides guidance to other team members were able.
- Troubleshoots operating system and application issues while documenting the resolution or escalating where appropriate.
- Responsible for site support ticket management, follow-up, and time management.
- Quickly and effectively troubleshoots technical issues in person and remotely, utilizing existing tools.
- Commissions equipment including laptops, desktops, peripherals, mobile devices, and local printers.
- Monitors desktop technology, operating systems, and applications systems (desktop and server based) along with all associated data.
- Support and troubleshoot mobile devices (i.e., smart phones, tablets, other handheld technologies).
- Inventory management and tracking
- Makes suggestions to management on potential improvements in processes and standards.
- Off Hours support for critical incidents
- Additional responsibilities as identified and assigned.
Preferred Requirements
- A+ certification
- Network + certification
Key Software/Applications
- Windows 10 Enterprise, Microsoft Office 365 - Teams, SharePoint, OneDrive, OneNote, Email, Outlook
- VPN - Azure
- Antivirus – Crowdstrike
- Encryption-Bitlocker
- Inventory - Synchro
- Ticketing - ZenDesk
- Mobile Mgmt - Intune/Meraki/Kanji
- Hardware - HP / Dell / Lenovo/ Macintosh
-
Desktop Support Analyst
3 weeks ago
buffalo grove, United States Apex Systems Full timeClient: Apex SystemsLocation: Buffalo Grove, ILDuration: 3 Month ContractDesktop Support AnalystDescriptionResponsible for executing specific technology assignments related to support, maintenance, analysis and troubleshooting of end user technology, at the home office location. Provide exceptional customer service and training to end-users as requested....
-
Desktop Support Analyst
3 weeks ago
buffalo grove, United States Apex Systems Full timeClient: Apex SystemsLocation: Buffalo Grove, ILDuration: 3 Month ContractDesktop Support AnalystDescriptionResponsible for executing specific technology assignments related to support, maintenance, analysis and troubleshooting of end user technology, at the home office location. Provide exceptional customer service and training to end-users as requested....
-
Desktop Support Analyst
4 weeks ago
Downers Grove, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering an exciting opportunity for a Desktop Support Analyst in Downers Grove, Illinois. The successful candidate will join our team, providing a crucial role in supporting and maintaining our IT systems. This role involves a wide range of tasks, including troubleshooting hardware and software issues, managing user...
-
Business Support Analyst
2 days ago
Buffalo, United States Robert Half Full timeJob DescriptionJob DescriptionWe are currently offering a contract for a Business Support Analyst role in the manufacturing industry, based in Buffalo, NY. This role involves providing support and maintenance to plant-related systems and IT infrastructure, offering technical support to end-users, and assisting with project management.Responsibilities:•...
-
Senior Systems Analyst
4 weeks ago
Cottage Grove, Minnesota, United States Summit Credit Union Full timeJob SummaryWe are seeking a highly skilled Sr. System Analyst to join our IT Department at Summit Credit Union. As a key member of our team, you will be responsible for providing technical support and guidance to our employees, ensuring the smooth operation of our systems and applications.Key ResponsibilitiesProvide day-to-day applications, network,...
-
Acquisition Analyst
1 week ago
Buffalo, United States Seneca Holdings Full timeWestern Door Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its...
-
Acquisition Analyst
2 weeks ago
Buffalo, United States Seneca Holdings Full timeWestern Door Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its...
-
Technical Services Analyst
4 weeks ago
Buffalo, United States Accessium Group Full timeBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance IT solutions company located in the Western New York area (Buffalo), specializing in providing high-end information technology to clients across WNY and multiple states, is currently expanding...
-
Technical Services Analyst
3 weeks ago
Buffalo, United States Accessium Group INC Full timeBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance IT solutions company located in the Western New York area (Buffalo), specializing in providing high-end information technology to clients...
-
Service Desk Analyst
4 days ago
Maple Grove, United States Cyber Advisors Full timeCyber Advisors is looking to add a Service Desk Analyst to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants and you will be expected to play a major role in our growth and success. You will also build your own skill set as you...
-
Technical Support Specialist
4 weeks ago
Buffalo, New York, United States Kaleida Health Full timeJob Summary:As a Technology Support Technician I at Kaleida Health, you will provide exceptional customer service to our enterprise-level clients. Your primary responsibilities will include diagnosing and troubleshooting software and hardware problems, monitoring and resolving network issues, configuring operating systems, and utilizing remote desktop...
-
Help Desk Support Specialist
4 weeks ago
Elk Grove, California, United States West Advanced Technologies Full timeJob Title: Help Desk Support SpecialistJob Summary:We are seeking a skilled Help Desk Support Specialist to join our team at West Advanced Technologies, Inc. The ideal candidate will have experience in providing technical support for desktop, laptop, and mobile devices, as well as knowledge of networking concepts and Active Directory.Key...
-
Workforce Support Analyst
4 weeks ago
Elk Grove, California, United States State of California Full timeJob SummaryThe Workforce Support Analyst plays a crucial role in the support, organization, and implementation of special projects within the Talent Management Program (TMP). This position is responsible for performing complex administrative and analytical work to expeditiously attract, source, hire, and retain quality health care professionals and ancillary...
-
Helpdesk Support Specialist
1 month ago
Buffalo, New York, United States Lactalis American Group , Inc. Full timeWe are seeking a skilled Helpdesk Administrator II to join our USA IT Team in Buffalo, NY. The successful candidate will provide support to end-users remotely and desk-side, responding to help requests and identifying, researching, and resolving technical problems.Key Responsibilities:Receive and resolve incoming help requests from end-users in a courteous...
-
Technical Support Analyst Manager
4 weeks ago
Elk Grove Village, Illinois, United States First American Bank Full timeJob Title: Technical Support Analyst ManagerJob Summary:First American Bank is seeking a highly skilled Technical Support Analyst Manager to join our team. As a Technical Support Analyst Manager, you will be responsible for managing a team of technical support analysts and providing technical support to all business units of the bank.Key Responsibilities:...
-
Chargeback Analyst
5 days ago
Buffalo Grove, United States Tolmar Full timeDescriptionPurpose and ScopeThe Chargeback Contract Analyst resolves customer chargeback related problems, disputes, and discrepancies and assists with processing requests for chargeback credits. The role also resolves A/R balances related to chargeback deductions by wholesalers/distributors and coordinates this activity with the Finance Department. In...
-
Business Systems Analyst
4 weeks ago
Buffalo, New York, United States CapB InfoteK Full timeBusiness Systems AnalystWe are seeking a skilled Business Systems Analyst to join our team at CapB InfoteK. As a Business Systems Analyst, you will be responsible for gathering and analyzing business requirements, facilitating design discussions and workshops, and writing user stories. You will also provide first sign-off on development post Dev testing and...
-
IT Support Specialist
4 weeks ago
Buffalo, New York, United States BC Tech Pro Full timeJob SummaryThis is an intermediate position at BC Tech Pro that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. The ideal candidate will have technical school certification or equivalent of 2-4 years of relevant experience and possess strong oral, written and...
-
IT Infrastructure Analyst
4 days ago
Buffalo, United States Arbor Realty Trust Full timeThe IT Infrastructure Analyst is responsible for providing first level technical support to employees. This position tracks problem reports, trouble tickets, and employee requests, escalating issues to the correct resources as needed. This position is responsible for being able to share advanced technical knowledge in a simple and understandable way ensuring...
-
Network Support Analyst
3 days ago
Union Grove, United States Community State Bank Full timeAre you passionate about serving your community and helping your neighbors? Are you talented, creative or hard-working? All of the above? Do you want to work in a fun and rewarding environment? As a member of the CSB team, not only will you experience our supportive work culture, but you will also receive the opportunities, tools and encouragement critical...