Customer Service Sales- bilingual English-Spanish

3 weeks ago

Elizabeth, United States Zoni Language Centers Full time

Customer Service Sales- bilingual in- bilingual English Spanish - In-person - Entry level


Zoni Language Centers – One of the Top English Schools in the United States

POSITION SUMMARY:

The Customer Service Sales- bilingual in is responsible for recruiting qualified applicants for admission to Zoni Language Centers while adhering to institutional policies, state and federal accreditation requirements, and the highest ethical standards. This role focuses on generating interest in Zoni’s English programs through inquiry management and proactive recruitment strategies. The customer service will engage with prospective students through phone calls, in-person interviews, and follow-ups to guide them through the enrollment process and ensure successful matriculation.

Collaboration with student support services is key to this role, as is ensuring alignment with Zoni’s commitment to quality service, employee development, ethical conduct, and innovative growth.

KEY JOB ELEMENTS:

  • Clearly and comprehensively explain Zoni’s English programs, expected outcomes, student services, and financial considerations to prospective students, parents, and educators.
  • Manage inquiries to achieve weekly contact and performance goals using approved recruitment strategies.
  • Develop new inquiries through personal outreach and referrals.
  • Schedule and conduct interviews with prospective students, assess their compatibility with Zoni’s programs, and determine enrollment suitability.
  • Maintain accurate forecasting of new student enrollments for leadership review.
  • Regularly follow up with applicants to ensure they are on track for enrollment and successful program start.
  • Assist other departments with data collection and problem-solving.
  • Assit our student population in any question that they may have
  • Actively participate in recruitment events, open houses, career days, community outreach, and employer partnerships to promote Zoni’s offerings.
  • Perform additional duties as assigned.

REQUIREMENTS:

  • Associate’s degree. Salary will be based on educational qualifications.
  • Passion for helping others achieve their goals.
  • Strong written and verbal communication skills.
  • Excellent interpersonal skills for engaging with students and faculty.
  • Superior organizational and problem-solving capabilities.
  • Highly ethical and goal-oriented mindset.
  • Proficiency with MS Office and relevant software for reporting and data management.
  • Team-oriented with the ability to work collaboratively across departments.
  • Adaptable to changing priorities and capable of managing multiple tasks efficiently.

WORK ENVIRONMENT:

Zoni Language Centers is committed to fostering a diverse, inclusive, and supportive environment. Employees are expected to communicate professionally across various platforms, adapt to changing priorities, and interact positively with staff and students.

While performing the duties of this position, the employee may need to move about the office or campus, handle various media and equipment, and occasionally lift up to 10 pounds.

ABOUT ZONI LANGUAGE CENTERS:

Zoni Language Centers is one of the leading English language schools in the United States, renowned for its dedication to empowering students to achieve their academic, professional, and personal goals. Join a team passionate about making a difference in the lives of our students.

Zoni Language Centers is an Equal Opportunity Employer and values diversity in its mission to foster employee, student, and institutional success. We thrive on diverse ideas, cultures, and perspectives.

📍 Location: Elizabeth, NJ

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