Senior Application Support Specialist
3 weeks ago
We are seeking an experienced Senior Support Specialist (CGI WMIS) to provide high-level application support, technical leadership, and operational stability for the CGI Work Management Information System (WMIS) and its integrated platforms. This role requires a strong mix of application support expertise, problem management, and coordination across business, infrastructure, and development teams.The ideal candidate will have deep L2/L3 support experience, strong analytical skills, and the ability to manage high-severity incidents while driving long-term improvements. You will play a critical role in ensuring system reliability, optimizing performance, and guiding junior team members.What You’ll DoLead L2/L3 application support for CGI WMIS and integrated systems including Maximo, GIS, SAP, and Mobile WorkforcePerform incident triage, drive root cause analysis (RCA), and coordinate resolution of complex issuesManage problem tickets, propose preventive measures, and ensure long-term fixes are implementedPerform data analysis and corrections, execute advanced SQL/PL/SQL scripts, and conduct backend validationsSupport and validate application patches, hotfixes, upgrades, and configuration changesMonitor interface health, batch jobs, and system performance across connected platformsCollaborate with business analysts and operations teams to convert recurring issues into improvements or automation opportunitiesParticipate in change management, release coordination, and ITIL-compliant support processesMentor junior support engineers; review technical deliverables and ensure support qualityMaintain and enhance the Knowledge Base (KB), SOPs, configuration documents, and process flowsProvide insights during monthly/quarterly service reviews and recommend optimization strategiesParticipate in data conversion and ongoing data maintenance activitiesOffer best practices, out-of-the-box solutions, and contribute to technical leadership within the support teamPerform additional related duties as assignedKey Skills & ExperienceStrong background in WMIS application support, preferably CGI WMISHands-on expertise with SQL / PL/SQL, backend validations, and data correction activitiesExperience supporting integrations with systems like Maximo, GIS, SAP, Mobile WorkforceProven ability to manage high-severity incidents, conduct RCA, and drive permanent fixesUnderstanding of ITIL processes including Incident, Problem, and Change ManagementExperience with application patches, deployments, and scripted updatesStrong analytical skills with the ability to troubleshoot complex application or interface issuesAbility to lead support efforts, guide junior engineers, and communicate with cross-functional teamsExcellent documentation and knowledge management skillsStrong communication and stakeholder-management capabilitiesDeliverables You Will Contribute ToEnd-to-end process flows and operational documentationMentor and conduct knowledge transfer to client teamsParticipate as a key contributor or primary author in all support-related deliverablesProvide technical leadership, best practices, and solution recommendationsSupport data conversion, data maintenance, and continuous system improvementOffer thought leadership, improvement suggestions, and hands-on technical supportDeliver consistent, high-quality application support aligned with business needs
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Senior Application Support Specialist
2 weeks ago
San Antonio, TX, United States TMT IT Solutions Full timeWe are seeking an experienced Senior Support Specialist (CGI WMIS) to provide high-level application support, technical leadership, and operational stability for the CGI Work Management Information System (WMIS) and its integrated platforms. This role requires a strong mix of application support expertise, problem management, and coordination across...
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Senior Application Support Specialist
3 weeks ago
San Antonio, TX, United States TMT IT Solutions Full timeWe are seeking an experienced Senior Support Specialist (CGI WMIS) to provide high-level application support, technical leadership, and operational stability for the CGI Work Management Information System (WMIS) and its integrated platforms. This role requires a strong mix of application support expertise, problem management, and coordination across...
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Senior Application Support Specialist
4 days ago
San Antonio, Texas Metropolitan Area, United States TMT IT Solutions Full time $80,000 - $120,000 per yearWe are seeking an experiencedSenior Support Specialist (CGI WMIS)to provide high-level application support, technical leadership, and operational stability for theCGI Work Management Information System (WMIS)and its integrated platforms. This role requires a strong mix of application support expertise, problem management, and coordination across business,...
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IoT-EU-Senior Support Specialist
23 hours ago
San Antonio, TX, United States Generis Tek Inc Full timePlease Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Faizan Mohammed at email address Faizan.Mohammed@generistek.com can be reached on # 630-576-9037. We have Contract role IOT - Senior Support Specialist-Remote for our client at San Antonio, TXPlease let me know if you or any of your friends would be...
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IoT-EU-Senior Support Specialist
2 weeks ago
San Antonio, TX, United States Generis Tek Inc Full timePlease Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Abhinav Chakraborty at email address Abhinav.Chakraborty@generistek.com can be reached on # 630-576-1925. We have Contract role IOT - Senior Support Specialist-Remote for our client at San Antonio TX. Please let me know if you or any of your friends would be...
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Senior Administrative Support Specialist
3 weeks ago
San Antonio, United States BB&E Full timeSenior Administrative Support Specialist BB&E is a full service civil and environmental engineering and consulting firm, headquartered in Northville, Michigan, which services both the Federal and Industrial sectors throughout the United States. BB&E team members provide Environmental Consulting, Facilities Engineering and Program/Project Management Services...
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Senior Support Integration Specialist
5 days ago
San Antonio, Texas, United States Boeing Full time $113,050 - $152,950Senior Support Integration Specialist - Technical Order Certification/VerificationCompany:The Boeing CompanyBoeing Global Services (BGS) is seeking a Senior Support Integration Specialist – Technical Order Certification/Verification to join the Technical Publications Team in San Antonio, TX.Position ResponsibilitiesOversees technical order certification...
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Billing Support Specialist
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San Antonio, United States Empower Behavioral Health Full timeJoin to apply for the Billing Support Specialist role at Empower Behavioral Health 2 days ago Be among the first 25 applicants Join to apply for the Billing Support Specialist role at Empower Behavioral Health Job Type Full-time Description Reports To: Revenue Cycle Manager FLSA Status: Exempt/Full-time Compensation: $19.00 to $22.00 hour Location/Travel:...
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Multimedia Technical Support Specialist
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San Antonio, United States Thomas J. Henry Law Full timeJoin to apply for the Multimedia Technical Support Specialist role at Thomas J. Henry Law Join to apply for the Multimedia Technical Support Specialist role at Thomas J. Henry Law Get AI-powered advice on this job and more exclusive features. Thomas J. Henry Law, one of the largest personal injury law firms in Texas, is seeking a full-time Multimedia...
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Customer Support Design Specialist
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San Antonio, United States Swivel Full timeJoin to apply for the Customer Support Design Specialist role at SWIVEL 1 day ago Be among the first 25 applicants Join to apply for the Customer Support Design Specialist role at SWIVEL SWBC is seeking a talented individual to be responsible for designing, implementing, and optimizing support operations and service delivery models. This role exists to...
