Guidewire Incident Management Lead

1 day ago


Piscataway, United States Delta System & Software, Inc. Full time

Position: Guidewire Incident Management Lead (Only W2) Location: Piscataway, NJ (Onsite)Contract Job description:8–12 years in IT, with strong Guidewire expertise (PolicyCenter, BillingCenter, ClaimCenter) and Incident Management experience.Lead technical operations for incident management in Guidewire environments, ensuring SLA compliance, service restoration, and continuous improvement across production support.Technical Oversight:Guide L2/L3 teams in diagnosing and resolving complex incidents.Monitor batch jobs, integrations, and system alerts; coordinate with DevOps and Security teams.Ensure adherence to ITIL principles and internal quality standards.Required Skills:Strong functional and technical knowledge of Guidewire InsuranceSuite (PolicyCenter, BillingCenter, ClaimCenter).Hands-on experience with incident lifecycle management, ITIL processes, and SLA governance.Proficiency in GOSU, Guidewire configuration, and integration (SOAP/REST APIs).Familiarity with batch processes, messaging frameworks, and deployment architecture.Ability to lead cross-functional teams and manage client expectations.Preferred Certifications:Guidewire ACE or Certified Professional in PolicyCenter, BillingCenter, or ClaimCenter.Thanks & Kind Regards, Avinash PathakDelta System & Software, Inc. Email Id: avinash.pathak@deltassi.biz



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