Resolution Specialist

We seek a highly motivated resolution specialist/collector to join our team. The ideal candidate will have 1-2 years of experience in collections/customer service and strong communication and negotiation skills.

Responsibilities:

• Contact debtors by phone, email, and/or mail to negotiate payment arrangements.
• Document all collection efforts and maintain accurate records of debtor communications.
• Research debtor accounts and make recommendations for next steps.
• Handle inbound calls and respond to debtor inquiries and payments where necessary.

Requirements:

• Ability to communicate professionally.
• Detail-oriented and organized and have the ability to prioritize workload.
• Work independently and can meet goals and deadlines.
• Able to perform the functions of generating repayment documents and work garnishment files under pressure.
• Strong interpersonal aptitude
• Be capable of making decisions within the scope of responsibility by possessing a working knowledge of the law as it pertains to collections.
• Intermediate computer skills
• Prefer 1+ years of recent call center experience or face-to-face customer service.
• High School diploma or GED

Hours of Operation: Monday-Friday (open 8:30am/close 5:30pm)

Compensation: $17/hr + commission | Earn up to $10,000+ a year in commissions

Preferred Qualification: Bi-lingual Spanish