Help Desk Technician
5 days ago
What does a typical day look like? (daily tasks)
Answer help desk phone calls
Route help desk tickets to appropriate technicians or support groups
Provide on the spot troubleshooting as time allows
Provide support through online chat system
Provide walk up support
Provide local support for the following systems (installation, upgrades, troubleshooting)
Manage PC and or Network Inventory
Troubleshooting: PC and/or Laptop Hardware and Software, Network Peripherals and Printers Telephone System
Maintain loaner laptops and projectors
Preferred background/prior work experience? 1-2 years’ experience.
Priority soft skills: Higher than average personable skills as the user will be internally customer facing.
Technology Requirements (I.E Programs, systems, etc.) Win 10 and 11, Office365, Dell computers, Apple iPhones and iPads, PC troubleshooting. Active Directory, Exchange
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