Help Desk Technician

5 days ago


San Diego, United States Manpower San Diego Full time

What does a typical day look like? (daily tasks)

Answer help desk phone calls

Route help desk tickets to appropriate technicians or support groups

Provide on the spot troubleshooting as time allows

Provide support through online chat system

Provide walk up support

Provide local support for the following systems (installation, upgrades, troubleshooting)

Manage PC and or Network Inventory

Troubleshooting: PC and/or Laptop Hardware and Software, Network Peripherals and Printers Telephone System

Maintain loaner laptops and projectors


Preferred background/prior work experience? 1-2 years’ experience.

Priority soft skills: Higher than average personable skills as the user will be internally customer facing.

Technology Requirements (I.E Programs, systems, etc.) Win 10 and 11, Office365, Dell computers, Apple iPhones and iPads, PC troubleshooting. Active Directory, Exchange



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