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Training and Technical Writing Specialist
3 months ago
- Apply a structured training development and execution methodology and lead IT project training/learning-related activities with our business units, leveraging this methodology
- Collaborate with INDOT IT, Communications, and Business Units to align on an enterprise IT system training RACI and strategy
- Complete training needs assessments across multiple areas
- Evaluate and ensure user readiness
- Identify, analyze, and prepare risk mitigation tactics associated to training, in collaboration with the project manager(s) /PMO.
- Proactively identify and manage anticipated resistance
- Create actionable training development and execution deliverables that supports both the IT department, and business end-users: (training plans, train-the-trainer SOP, user guides, system interface and architecture, and other technical documentation support in collaboration with IT system owners, etc.)
- Identify key stakeholder talent who play a role in the organizations commitment to sustained training best practices
- Define and measure success metrics and monitor success of training that is developed.