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Call Center Representative

4 months ago

Richmond, United States LHH Full time

Location: Richmond, VA

Employment Type: Temp to Hire based on performance

Work Hours: Monday - Friday, 8:30 AM - 5:30 PM (Onsite initially with potential for hybrid work)

Start: July

Hourly pay rate: $21


About Us: Our client operates a dynamic and complex call center in Richmond, VA, dedicated to providing top-notch service to their clients. The team handles escalated calls that require thorough research, document review, and detailed information provision. The company prides itself on professionalism and a commitment to excellence.


Job Description: Our client is seeking an experienced Call Center Representative to join their team. In this role, you will manage escalated calls, requiring a deep understanding of processes and the ability to conduct detailed research and document review. This position is ideal for someone with a background in banking, legal, or other professional service industries.


Key Responsibilities:

  • Handle escalated calls with professionalism and efficiency.
  • Conduct detailed research and review documents to resolve complex issues.
  • Provide accurate and comprehensive information to callers.
  • Maintain detailed and accurate records of all interactions.
  • Collaborate with team members to ensure consistent and high-quality service.


Qualifications:

  • Relevant experience in banking, legal, or other professional service industries.
  • At least 2 years of progressive experience in a call center is required
  • Strong research and document review skills.
  • Excellent communication and interpersonal skills.
  • Ability to work onsite in Richmond, VA from 8:30 AM - 5:30 PM, Monday to Friday.
  • Capability to transition to a hybrid work model based on performance and business needs.
  • High level of professionalism and attention to detail.


What We Offer:

  • Opportunity for hybrid work arrangement after initial onsite period.
  • Temp to hire position based on performance.
  • Supportive and dynamic work environment.


How to Apply: If you are a dedicated and experienced professional with a passion for delivering excellent customer service, we would love to hear from you.

Join our client's team and be part of a company that values expertise and professionalism in providing exceptional service to their clients.


Apply today to start your journey


Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.