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Productions Operations Lead

4 months ago

Jersey City, United States LevelUP HCS Full time

Job Description

1. Technology

  • Review and improve operational workflows and processes. Use technology to streamline process and improve controls
  • Utilize metrics to identify trends and service improvement opportunities
  • Function as an SME for GPM-Ops owned tools
  • Perform advanced monitoring administration tasks and identify opportunities for improvement.
  • Support the production job scheduling tools
  • Build automation scripts to help improve the overall efficiency of the GPM-Ops team

2. Support

  • Lead the department projects. Effectively manage the project resources and deliverables.
  • Build strong relationships with the systems support teams to promote problem solving and innovation. Server as the escalation point for all system support teams..
  • Guide and monitor the business and system communication efforts.
  • Monitor transmissions to and from business partners and follow contingency plans when necessary.

3.Incident / Problem Management

  • Lead the Incident Management activities within the GPM-Ops team. This includes the managing of incident / problem tickets, collaborating with support teams, effectively communicating issues and the documenting of events.
  • Perform incident manager duties when required
  • Perform first level troubleshooting of application and infrastructure issues. Follow documented troubleshooting processes to either resolve the problem or escalate to the support team.
  • Identify negative trends from an incident perspective and follow-up with support teams to develop a solution.

4. General

  • Represent the GPM-Ops team in internal and external audits. Provide timely responses to various audit requests.

.

Education

  • BA/BS Information Technology, Computer Science or related field.
  • 5+ years operations / systems support in a lead role.

Knowledge and skills

  • Excellent client and interpersonal skills
  • Strong problem analytical and problem-solving skills
  • Comprehensive understanding of mainframe and distributed environments
  • Experience with automation scripts