Concierge Specialist
6 days ago
Job Summary
Our mission is to empower our teams with the resources, support and training they need to excel in their roles and drive business growth. We pride ourselves on fostering a collaborative and responsive environment where communication with leadership is encouraged. As a Concierge Specialist, you will act as a key point of contact by providing exceptional support to our employees, clients and vendor partners. Your primary responsibilities will include answering phones, resolving inquiries, coordinating events/resources and delivering white-glove service, ensuring every interaction is seamless, efficient, and personalized. You will work closely with our Brand & Partner Strategist.
Responsibilities
· Act as the primary liaison between sales representatives and leadership when direct access to leaders is unavailable.
· Research and resolve issues or questions raised, including finding solutions or redirecting to appropriate resources.
· Assist in planning and organizing post-onboarding training sessions for new sales representatives.
· Prepare and send comprehensive itineraries for field training and events, ensuring all necessary details are
communicated.
· Manage sales collateral and other materials inventory, and send to partners as needed
· Assist in researching and identifying new areas within a sales territory, focusing on potential opportunities based on the density of target customers.
· Front desk phone and visitor triage
Qualifications
· Associate’s degree or equivalent experience required; Bachelor’s degree preferred
· At least 1+ year of office environment experience, intern/externships acceptable
· Experience in administrative, reception or sales support role
· Prior experience within hospitality or service industry a plus
· Proficiency in Microsoft Suite (Word, Excel, PowerPoint). Proficiency in Adobe Acrobat is a plus.
We invite qualified candidates who are passionate about providing outstanding service to apply for this exciting opportunity as a Concierge Specialist.
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