Ecommerce Manager

3 days ago

Portland, United States North Spore Full time

We're mushrooming Specifically, we help people grow mushrooms. And given the rise in the popularity of mushrooms, we are growing at an unprecedented rate. We're passionate about cultivating food, foraging for mushrooms, and 'spreading the spore'.


When we launched in 2014, we were a vertically integrated mushroom farm, but have now grown into the Northeast's premier mushroom supply and cultivation ecommerce company with a state of the art in-house laboratory, mushroom spawn production facility, research farm, and digital education center. We're at that perfect stage of growth, where we're still small enough for you to make a major difference, while big enough to have resources to do amazing things.


We are seeking an experienced Ecommerce Manager with a minimum of 5 years in managing Shopify-based ecommerce platforms. The ideal candidate will possess strong technical acumen, excellent project management skills, and a deep understanding of ecommerce operations and user experience optimization.


Please send both a detailed resume and cover letter. We will stop accepting applications at November 1 at 11:59 PM. We are reviewing applications on a rolling basis, and will reach out to qualified candidates as they apply and may thus close the hiring process sooner.


Responsibilities:

Manage Shopify Ecommerce Website:

  • Oversee the day-to-day operations and maintenance of our Shopify-based ecommerce website.
  • Ensure website functionality, performance, and user experience are optimal at all times.
  • Collaborate with design and development teams to implement website updates, new features, and enhancements.

Technical Support for Internal Teams:

  • Provide technical support and training to internal teams (Marketing, Sales, Customer Service) on ecommerce tools and processes.
  • Troubleshoot and resolve technical issues related to the ecommerce platform and integrations.


Manage Apps and Ecommerce Systems:

  • Evaluate, implement, and manage third-party apps and systems integrated with Shopify to enhance website functionality and meet business objectives.
  • Monitor app performance and manage vendor relationships to ensure seamless integration and support.

Optimize Website User Experience:

  • Conduct regular audits and testing to ensure website usability, navigation, and performance meet user expectations.
  • Analyze user feedback and behavior to identify areas for improvement and implement UX/UI enhancements accordingly.

Manage Ecommerce Systems Security:

  • Implement and maintain ecommerce systems security measures, including data protection, PCI compliance, and vulnerability assessments.
  • Stay informed about ecommerce security best practices and industry standards.

Analytics and Reporting:

  • Utilize ecommerce analytics tools (e.g., Google Analytics, Shopify Analytics) to track website performance metrics, analyze trends, and make data-driven decisions.
  • Generate regular reports and dashboards to provide insights on ecommerce KPIs (e.g., conversion rates, average order value).

Team Collaboration and Leadership:

  • Collaborate with cross-functional teams to plan and execute ecommerce initiatives, including product launches, promotions, and marketing campaigns.
  • Lead ecommerce projects from concept to completion, ensuring alignment with business goals and timelines.

Qualifications:

  • Minimum 5 years of experience managing ecommerce platforms, preferably Shopify.
  • Strong technical proficiency in Shopify administration, including setup, customization, and troubleshooting.
  • Proven track record of implementing ecommerce solutions that drive sales and enhance user experience.
  • Experience with ecommerce security practices and protocols.
  • Familiarity with web analytics tools and ability to interpret data to optimize website performance.
  • Excellent communication skills with the ability to collaborate effectively with cross-functional teams.
  • Strong project management skills with a focus on prioritization and meeting deadlines.

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