Operations Specialist
2 weeks ago
Position Overview:
As an Operations Specialist at Tallgrass Freight Company, you will be a key player in ensuring the seamless movement of freight through our logistics network. Your role focuses on tracking, tracing, and managing truckload operations to meet and exceed customer expectations. You’ll work closely with internal teams, carriers, and customers to ensure timely, accurate, and efficient delivery. This is a hybrid role requiring 5 days a week in office for training, then moving to 3 days in office upon training completion.
Key Responsibilities:
- Tracking and Tracing: Monitor shipments in real-time, proactively tracking freight to ensure on-time deliveries. Update internal systems with accurate, up-to-date information to reflect the status of each load.
- Truckload Operations Management: Coordinate truckload operations by dispatching carriers, managing load schedules, and resolving any operational issues that arise.
- Communication and Collaboration: Act as the point of contact for carriers and customers, providing timely updates and solutions to address any delays or changes in freight movement.
- Problem-Solving: Quickly address and troubleshoot issues related to shipment delays, routing changes, and delivery requirements to minimize impact and optimize delivery timelines.
- Documentation and Reporting: Maintain comprehensive records of shipments, incidents, and communications. Generate reports on load status, performance, and other key metrics.
- Weekend and Evening Shift: Employee will be required to be on call for 1 weekend per month and 1 evening/night per week.
Qualifications:
- Previous experience in logistics, transportation, or freight operations is highly preferred but not required. We can teach you
- Be available to be on call at least 1 weekend per month and 1 evening/ overnight per week.
- Strong communication skills and ability to work effectively with both internal teams and external partners.
- Proficiency in logistics management software or tracking tools.
- Problem-solving mindset with a proactive approach to handling operational challenges.
- Ability to thrive in a fast-paced, high-energy work environment.
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