Global Scheduler

2 months ago

East Hanover, United States AVI-SPL Full time

WHO WE ARE


AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.


Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.


WHAT YOU’LL DO


In this role, you will manage scheduling services for the Meeting and Events Team and Collaboration and Conference Team, ensuring seamless room booking across various locations. You’ll maintain an up-to-date understanding of meeting room availability and capabilities, while providing timely data entry and updating room profiles. You will resolve scheduling conflicts, handle escalations professionally, and collaborate with clients and internal teams. Additionally, you will support related projects, assist in process improvements, and provide guidance to end-users. A high level of attention to detail, knowledge of vendor systems, and proactive management of AV requests are essential to success in this role.


Day-To-Day Responsibilities:


· Meeting and Event Support: Manage scheduling services for the Meeting and Events Team, and the Collaboration and Conference Team.

· Room Booking: Search for available meeting rooms across all locations and manage rebooking as required.

o Stay well versed and up to date on the inventory and capabilities of meeting rooms and spaces throughout the estate

· Client Interaction: Maintain a high level of professionalism when interacting with internal and external clients.

· Data Management: Perform timely and professional data entry of conference information, update room profiles as needed, and manage multiple shared mailboxes in relation to scheduling support.

· Conflict Resolution: Provide coordination management and support for scheduling conflicts, gather pertinent information for client escalations and report to management.

· Project Support: Provide support for projects related to scheduling and room booking, assist in process improvement, and provide guidance and support to end-users responsible for self-service meetings.


WHAT WE’RE LOOKING FOR


Must-Haves:

· Attention to detail and high level of organizational skills

· Knowledge of vendor systems, tools, and processes

· Ability to review and respond to Audio Visual Requests and assign them to appropriate technical support personnel

· Proactive in reviewing, monitoring, and updating the AV Request Calendar and escalating any conflicts or issues

· Collaborative mindset to work with clients, internal teams, and internal vendors to ensure meeting life cycle.


Nice-To-Haves:


· Minimum of 1-2 years of audiovisual integration experience

· Formal education in Electronics or related field

· Intermediate PC troubleshooting knowledge


WHY YOU’LL LIKE WORKING HERE


· Medical benefits, including vision and dental

· Enjoyable and dynamic company culture

· Training and professional development opportunities



MORE ABOUT US


AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.


AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

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