Client Solutions Specialist
3 weeks ago
Knowledge, Skills & Qualifications
• Experience with working in a Customer Call Center environment (1-2 years)
• Experience with using Enterprise Resource Planning systems (i.e., Oracle EBS) (1-2 years)
• Experience in troubleshooting biomedical or electro-mechanical devices (1 year)
A high degree of initiative and extremely strong communication skills
• Fluent in English/French for both verbal and written communication
Essential Duties & Responsibilities
• Manage all incoming contacts (phone, email, chat, etc.) per service and support guidelines detailed in process flows, Standard Operating Procedures, Customer Service Level Agreements, and departmental Operating Level Agreements. Document interactions in appropriate systems.
• Create and manage multiple types of customer service requests, including warranty and non-warranty repairs, preventive maintenance requests, etc. with the highest level of support professionalism.
• Meet or exceed key performance metrics of customer satisfaction, 1st call resolution, knowledge base utilization and Field Sales Satisfaction.
• Utilize knowledge base to resolve customer inquiries and achieve department metrics. Develop new solutions to frequently occurring problems.
• Manage Service Requests (RMAs) for customer-returning medical devices, including acquiring Purchase Orders for billable services.
Education and Experience
• High School diploma or GED equivalent
• Associate of Science in Biomedical Technology or similar preferred
• 1 year minimum, 2 preferred
Minimum Qualifications
• Must be at least 18 years of age
Travel Requirements
• Typically requires travel less than 5% of the time
Physical Requirements and Work Environment
• This is largely a sedentary role.
• This job operates in a professional office environment and routinely uses standard office equipment.
• The position requires the ability to work under pressure and stress common to office environments.
-
Client Solution Specialist
1 month ago
Salt Lake City, United States Astrix Technology Full timeClient Solution Specialist IT Salt Lake City, UT, US Pay Rate Low: 20.84 | Pay Rate High: 20.84 + Added - 18/10/2024 Apply for Job **Position Summary:** The Client Solution Specialist is the first point of contact for our client product support to external and internal customers. They play a critical role in the overall customer experience and satisfaction...
-
Client Solution Specialist
1 month ago
Salt Lake City, United States JobRialto Full timeJob Summary The Client Solution Specialist is responsible for managing all customer interactions through various communication channels, ensuring high levels of professionalism and support. This role involves resolving customer service requests related to medical devices, managing repairs, and preventive maintenance while adhering to service guidelines and...
-
Client Solution Specialist
4 weeks ago
Salt Lake, Utah, United States Astrix Technology Full timeJob Summary:The Client Solution Specialist plays a critical role in the overall customer experience and satisfaction as they provide repair support for our clients medical devices and safety software.Key Responsibilities:Manage all incoming contacts by service and support guidelines.Create and manage multiple types of customer service requests.Meet or exceed...
-
Client Solutions Specialist
4 days ago
Salt Lake City, United States Infotree Global Solutions Full timeKnowledge, Skills & Qualifications• Experience with working in a Customer Call Center environment (1-2 years)• Experience with using Enterprise Resource Planning systems (i.e., Oracle EBS) (1-2 years)• Experience in troubleshooting biomedical or electro-mechanical devices (1 year)A high degree of initiative and extremely strong communication skills•...
-
Client Solutions Specialist
3 weeks ago
salt lake city, United States Infotree Global Solutions Full timeKnowledge, Skills & Qualifications• Experience with working in a Customer Call Center environment (1-2 years)• Experience with using Enterprise Resource Planning systems (i.e., Oracle EBS) (1-2 years)• Experience in troubleshooting biomedical or electro-mechanical devices (1 year)A high degree of initiative and extremely strong communication skills•...
-
Customer Solutions Specialist
1 month ago
Salt Lake City, United States Disability Solutions Full timeLinde Gas & Equipment Inc. is seeking a Customer Solutions Specialist to join our team located in Salt Lake City, UT. The Customer Solutions Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. Customer Solutions Specialists receive and handle all...
-
Security Solutions Specialist
4 weeks ago
Salt Lake, Utah, United States Beacon Communications Full timeJob Title: Security Solutions SpecialistJob Summary: We are seeking a highly skilled Security Solutions Specialist to join our team at Beacon Communications. As a Security Solutions Specialist, you will be responsible for developing and implementing security solutions for our clients, ensuring their safety and security needs are met.Key...
-
Client Solutions Expert
4 weeks ago
Salt Lake, Utah, United States JobsRUs Full timeJob Title: Client Solutions ExpertJob Summary:JobsRUs.com is seeking a Client Solutions Expert to join our team in Salt Lake City, UT. As a Client Solutions Expert, you will be the first point of contact for clients seeking product support. You will play a critical role in the overall customer experience and satisfaction, providing repair support for medical...
-
Client Solutions Expert
4 weeks ago
Salt Lake, Utah, United States Compunnel Full timeJob SummaryThe Client Solutions Expert is responsible for managing all customer interactions through various communication channels, ensuring high levels of professionalism and support. This role involves resolving customer service requests related to medical devices, managing repairs, and preventive maintenance while adhering to service guidelines and...
-
Client Software Specialist
4 months ago
Salt Lake City, United States Employee Navigator Full timeEmployee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation’s leading insurance carriers, payroll companies & insurance brokers. With over 300 employees across six offices, our products are designed to make it easier for our customers to manage the complexity of employee benefits...
-
Client Solutions Expert
4 weeks ago
Salt Lake, Utah, United States Recruitlink Full timeJob OverviewThe Client Solutions Expert is responsible for delivering exceptional customer service through various communication channels, ensuring high levels of professionalism and support.Key ResponsibilitiesManage all incoming contacts, including phone, email, and chat, following service and support guidelines outlined in process flows, Standard...
-
Electrical Solutions Specialist
7 days ago
Lake Orion, Michigan, United States American Battery Solutions Full timeJob Title: Field Service SpecialistJob Summary:The Field Service Specialist is a key role at American Battery Solutions (ABS), responsible for delivering exceptional customer service and ensuring the performance of our advanced battery systems. This position involves traveling to client locations, providing technical support, and building strong...
-
Operations Specialist
4 weeks ago
Salt Lake, Utah, United States Innova Solutions Full timeOperations SpecialistInnova Solutions is seeking an experienced Operations Specialist to join our team. As an Operations Specialist, you will be responsible for analyzing and improving business processes to increase efficiency and productivity.Key Responsibilities:Analyze business processes to identify areas for improvementDevelop and implement process...
-
Salt Lake City, United States Infotree Global Solutions Full timeKnowledge, Skills & Qualifications • Experience with working in a Customer Call Center environment (1-2 years) • Experience with using Enterprise Resource Planning systems (i.e., Oracle EBS) (1-2 years) • Experience in troubleshooting biomedical or electro-mechanical devices (1 year) A high degree of initiative and extremely strong communication skills...
-
Technical Solutions Specialist
4 weeks ago
Salt Lake, Utah, United States Motorola Full timeAt Motorola Solutions, we're driven by a shared purpose - to help people be their best in the moments that matter. As a Technical Solutions Specialist, you'll play a critical role in solving for safer by building the best possible technologies across our safety and security ecosystem.Key responsibilities include:Collaborating with Project Managers,...
-
salt lake city, United States Infotree Global Solutions Full timeKnowledge, Skills & Qualifications• Experience with working in a Customer Call Center environment (1-2 years)• Experience with using Enterprise Resource Planning systems (i.e., Oracle EBS) (1-2 years)• Experience in troubleshooting biomedical or electro-mechanical devices (1 year)A high degree of initiative and extremely strong communication skills•...
-
Business Solutions Specialist
4 weeks ago
Lake Forest, California, United States Toshiba America Business Solutions Full timeBusiness Solutions SpecialistToshiba America Business Solutions, Inc. is a global leader in digital displays, document security, and software solutions. We help businesses print smarter, work more securely, and improve workflow. Our team provides outstanding care, and we've received the Thomson Reuters award for "Top Global Innovators" four times.This role...
-
District Operations Leader
4 weeks ago
Salt Lake, Utah, United States Agiliti Health, Inc. Full timeOverviewAs a District Operations Leader - Client Solutions, you will play a key role in driving the success of our clients in the healthcare industry. This is an exciting opportunity to join our team at Agiliti Health, Inc. and contribute to the growth and development of our clients.Job SummaryWe are seeking a highly motivated and experienced leader to...
-
Financial Services Representative
4 weeks ago
Gloucester City, New Jersey, United States TD Bank Full timeAt TD Bank, we're always looking for talented individuals to join our team as Financial Services Representatives - Client Solutions Specialists. As a client-focused professional, you'll play a key role in delivering exceptional customer experiences and building long-lasting relationships with our clients.We're offering a competitive salary of $45,000 to...
-
Medical Operations Specialist
4 weeks ago
Salt Lake, Utah, United States Innova Solutions Full timeJob Summary:Innova Solutions is seeking a highly skilled Medical Operations Specialist to join our team. As a Medical Operations Specialist, you will be responsible for analyzing complex data, identifying trends, and implementing process improvements to drive business growth.Key Responsibilities:Present complex information in a structured and concise...